IT Application Support Engineer – German Language

Candidate Manager LTD; Letterkenny; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Health care

Laptop provided

Extensive training resources

Job summary

Tata Consultancy Services UK&I is seeking an experienced IT Application Support Engineer with German language proficiency for a hybrid role in Letterkenny. You will support Cardiology and Radiology applications in a high-profile healthcare environment, ensuring system continuity and patient care reliability.

Role requires English and German at B2+ level, strong ITIL knowledge, and collaboration with cross-functional teams to maintain service excellence.

Qualifications

• Experience in IT application support, preferably in healthcare or regulated environments.
• Strong knowledge of ITIL processes and incident management.
• Fluent in English and German (B2+).

Responsibilities

• First-Line Support: act as the initial contact for application issues and service requests from end-users.
• Incident Logging & Tracking: record, categorize, and prioritize tickets in ITSM with SLA compliance.
• Basic Troubleshooting: resolve common issues including configuration, performance, and logs.
• Escalation Management: escalate complex issues to L2/L3 with detailed documentation.
• Case Documentation: document incidents with categorization, impact, urgency, and resolutions.
• Monitoring & Alerts: monitor dashboards and respond to alerts to prevent downtime.
• Knowledge Base Maintenance: contribute to support docs and FAQs.
• Compliance & Security: ensure healthcare data security standards are followed.

Skills

First-Line Support

Incident Logging & Tracking

Basic Troubleshooting

ITSM Tools

Remote Support Tools

Communication

Problem-Solving

Customer Service Orientation

Education

Degree or certification in IT

ITIL certification

Tools

HL7

DICOM

Job description

Job Type: Permanent

Location: Letterkenny, Co.Donegal (Hybrid)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

TCS is seeking an experienced IT Application Support Engineer with German language proficiency (B2 or above) to join our EMEA Customer Care division. In this role, you will be part of a dynamic team operating in a high-profile, mission-critical healthcare environment, where precision and responsiveness are essential. You will provide technical support for Cardiology and Radiology applications and their associated infrastructure, ensuring continuity and reliability for systems that directly impact patient care.

Why Join Us

• Work in a sector that truly makes a difference-healthcare.
• Be part of a team that values collaboration, clear communication, and continuous improvement.
• Access opportunities for professional growth, skill development, and career progression.
• Engage with a diverse, motivated team committed to delivering exceptional customer experiences.

Languages required

English (B2 or greater)

German (B2 or greater)

Your responsibilities

• First-Line Support: Act as the initial point of contact for application-related issues, incidents, and service requests from end-users.
• Incident Logging & Tracking: Accurately record, categorize, and prioritize tickets in the ITSM tool, ensuring compliance with SLAs.
• Basic Troubleshooting: Diagnose and resolve common application issues (e.g. Configuration, Performance, usability, workflow, logs); Storage Management - (Disk Space, File system, Access, Mounting/Mapping); Database Management - (Index, Capacity, Backup/Replication, Query connectivity, Dead Locks)
• Escalation Management: Identify complex issues and escalation to L2/L3 teams with detailed documentation for faster resolution.
• Case Documentation: Document all incidents and service requests in line with ITIL best practices, ensuring accurate details on categorization, impact, urgency, troubleshooting, customer updates, resolutions, and escalations.
• Monitoring & Alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
• Knowledge Base Maintenance: Contribute to creating and updating support documentation and FAQs for recurring issues.
• Compliance & Security: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.
• Collaboration: Work closely with cross-functional teams (infrastructure, integrations, Field/installation and application specialists) to maintain service continuity.
• Continuous Improvement: Identify recurring issues and suggest process improvements or automation opportunities.

Essential skills/knowledge/experience

• Application Support Fundamentals: ability to grasp functionality workflow, dependencies and backend application infrastructure.
• Basic Infrastructure Knowledge: Familiarity with servers, navigating system interfaces, checking service statuses, reviewing logs, monitoring performance, and performing simple troubleshooting.
• Database Basics: Ability to check DB connectivity, run simple queries, and elevate issues appropriately.
• Storage Awareness: Understanding of disk space monitoring and log file management.
• Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.
• ITSM Tools: Experience with ticketing systems.
• Remote Support Tools: Ability to use remote desktop and diagnostic tools effectively.

Soft Skills

• Communication: Clear and professional interaction with users and technical teams.
• Problem-Solving: Analytical thinking to diagnose and resolve issues quickly.
• Customer Service Orientation: Empathy and responsiveness in a healthcare-critical environment.

Desirable skills/knowledge/experience

• Degree or certification in IT or a related discipline (preferred)
• ITIL certification
• Knowledge of HL7 or DICOM standards
• Background in Cardiology or Radiology environments
• B2 or higher fluency in both German and English

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us [e-mail] if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us [e-mail] with the subject line: “Adjustment Request”to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.