IT Application Support Engineer – Italian Support

Tata Consultancy Services; Ireland; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Wellbeing program

London Marathon sponsor

Job summary

Tata Consultancy Services (TCS) is seeking an IT Application Support Engineer with Italian and English language skills to join our EMEA Customer Care team. The role operates in a high-profile healthcare environment, handling incidents from P1 to P5 and delivering proactive and reactive support.

The ideal candidate will have strong Windows Server, SQL, and application troubleshooting experience, plus HL7/DICOM knowledge and healthcare exposure. English and Italian at B2+ level are required.

Qualifications

• Experience in Windows Server administration and SQL environments.
• Knowledge of storage concepts (SAN/NAS) and OSI model.
• Strong incident management and application support experience.
• Healthcare/Life sciences background is a plus.
• Fluency in English and French required (B2+).

Responsibilities

• Troubleshoot and resolve incidents and service requests.
• Own incidents and communicate with customers as needed.
• Respond promptly to reactive or proactive issues.
• Record and document incident tickets.
• Ensure accurate case documentation.
• Co-ordinate with multiple support groups internally.

Skills

Windows Server Admin

SQL Server/SQL

Database Management

Application troubleshooting

SAN/NAS storage

Workflows/topology

OSI model

Communication skills

Self-motivation

Incidents handling (Windows/Linux)

Application support

HL7 or DICOM

Life science/Healthcare

French & English (B2+)

Education

Degree or IT certificate

Tools

HL7/DICOM

Job description

Job Type: Permanent

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

TCS is seeking an IT Application Support Engineer with Italian language skills (B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team are responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.

This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

Languages required:

English (B2 or greater)

Italian (B2 or greater)

Your responsibilities:

• Troubleshooting and resolving Incidents & Service Requests
• Taking ownership of incidents & communication with customer as required
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Detailing accurate information in case documentation
• Coordinating internally with other support groups in timely fashion

Your Profile:

Essential skills/knowledge/experience:

• Windows Server Administration & Management
• SQL Server / SQL
• Database Management
• Application troubleshooting – logs, firewalls, threads, connectivity
• Strong understanding of storage concepts – SAN / NAS
• Strong understanding of application workflows / topology
• Strong understanding of application OSI model
• Proven strong written and verbal communication skills
• Self-motivated and willingness to learn
• Ability to troubleshoot a wide array of technical components at Level 1
• Experience managing or dealing with incidents in Windows/Linux environment
• Experience providing application support
• Degree or Certificate in I.T. or related discipline is preferred
• HL7 or DICOM Support
• Previous experience working in Life science and Healthcare
• B2 or greater language fluency in both French & English

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.