Healthcare IT Application Support Engineer (German Speaker)

Methodius IT Recruitment

Ulster

Hybrid

EUR 40,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Annual bonus

Pension

Medical insurance

Life assurance

Long-term disability

Employee assistance programme

Leave 22 days + 10 holidays

Learning & certification resources

Lunch & Learn sessions

Company discounts

On-site parking

Bike-to-work

Job summary

Methodius IT Recruitment’s client seeks an IT Application Support Engineer with fluent German to join the EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU. Based in the Donegal Global Delivery Centre, you’ll work in a precise, patient‑focused environment with global career opportunities.

The role covers first-line application support, incident logging, basic troubleshooting, and collaboration with IT and healthcare teams.

Qualifications

Application support experience in a technical environment.
Basic knowledge of Windows/Linux, databases, storage, and infrastructure.
Experience with ticketing and remote support tools.
Strong communication, problem-solving, and customer-service skills.
German (B2+) and English (B2+).

Responsibilities

Provide first-line application support for healthcare systems.
Log, track, and prioritize incidents using ITSM tools in line with SLAs.
Perform basic troubleshooting across applications, databases, storage, and OS environments; escalate complex issues to L2/L3 teams with clear documentation.
Monitor systems and respond to alerts to prevent downtime.
Maintain knowledge base documentation and support continuous improvement.
Ensure compliance with healthcare data security and regulatory standards.
Collaborate with infrastructure, integration, and application teams.