IT Support Engineer: Cloud, Security & Desktop Services

Digiweb Group; Ireland; On-site; EUR 35,000 - 55,000; Full time

Job summary

Digiweb Group is looking for a motivated individual to join our System Services Team in Ireland. This role focuses on managing IT service requests and incidents while ensuring exceptional customer support.

Candidates should have 2-3 years of relevant experience, strong troubleshooting skills, and familiarity with various ICT technologies. We value a collaborative, customer-focused approach and offer a dynamic work environment.

Qualifications

• Minimum of 2-3 years of experience in a similar role.
• Knowledge of cybersecurity frameworks and compliance standards.
• Experience in service desk within an ICT Managed Services environment.

Responsibilities

• Manage incidents and service requests ensuring high quality service.
• Provide technical support across a range of ICT services.
• Participate as a key technical resource in resolution of major incidents.

Skills

Technical support service delivery

Cloud services management

Customer relationship management

Troubleshooting skills

Project work

Education

ITIL Certification

Relevant Microsoft certifications

Tools

Microsoft 365 Desktop Services

Azure

Windows Server

VMware

Job description

Digiweb Group is looking for a motivated individual to join our System Services Team in Ireland. This role focuses on managing IT service requests and incidents while ensuring exceptional customer support.

Candidates should have 2-3 years of relevant experience, strong troubleshooting skills, and familiarity with various ICT technologies. We value a collaborative, customer-focused approach and offer a dynamic work environment.