Technical Support Specialist - Windows & Security

Securitas; Dublin; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Career pathways and growth opportunities

Inclusive, collaborative culture

Recognition for achievements

Job summary

Securitas is looking for a Customer Support professional in Dublin, Ireland, to deliver high-quality technical support to internal users and customers. The role entails troubleshooting software issues, managing user accounts, and providing training, all while ensuring a positive service experience.

The ideal candidate should possess proficiency in Microsoft Office, strong communication skills, and a customer-centric approach. Join Securitas for a collaborative environment with opportunities for professional growth.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Customer-focused mindset with a genuine desire to help others.
• Willingness and ability to learn new technologies and systems.

Responsibilities

• Troubleshoot software issues across primarily Windows-based environments.
• Investigate and resolve technical issues in a timely manner.
• Manage user accounts and access permissions across systems.
• Support system configuration and investigate programming queries.
• Communicate with users via phone and email.
• Deliver product training and guidance to internal users.

Skills

Problem-solving and troubleshooting capability

Strong verbal and written communication skills

Customer-focused approach

Ability to prioritise and manage workload

Adaptability and openness to learning

Tools

Microsoft Office Suite

Ticketing systems (e.g., Jira, ServiceNow)

Remote support tools (e.g., TeamViewer, AnyDesk)

Job description

Securitas is looking for a Customer Support professional in Dublin, Ireland, to deliver high-quality technical support to internal users and customers. The role entails troubleshooting software issues, managing user accounts, and providing training, all while ensuring a positive service experience.

The ideal candidate should possess proficiency in Microsoft Office, strong communication skills, and a customer-centric approach. Join Securitas for a collaborative environment with opportunities for professional growth.