Global IT Onsite Support Engineer

D-ploy GmbH; Cork; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and various benefits

Vouchers for birthdays and new births

Support for wellness programs

Referral program

Further development and professional advancement

Company-sponsored events

Job summary

D-ploy GmbH in Cork, Ireland is seeking an IT Service Desk/Desktop Support professional to maintain computer workstations, resolve issues, and support staff training. The role demands excellent communication skills and a customer-focused approach.

Ideal candidates will have experience in IT support and a strong understanding of technology trends. D-ploy offers a friendly international environment with development opportunities and competitive benefits.

Qualifications

• Experience in 1st and 2nd level IT Service Desk/Desktop Support.
• Fluent English both written and verbally.
• Ability to train staff on computer operations and software.

Responsibilities

• Maintain all computer workstations and associated software.
• Act as main point of contact for computer issues.
• Perform ongoing maintenance and planning for desktop infrastructure.
• Monitor and suggest improvements for desktop performance.
• Resolve software, hardware, and device issues.

Skills

Customer focused

Problem solving skills

Analytical skills

Communication skills

Flexible personality

Team player

Education

Understanding of Information Technology

ITIL certification

Job description

D-ploy GmbH in Cork, Ireland is seeking an IT Service Desk/Desktop Support professional to maintain computer workstations, resolve issues, and support staff training. The role demands excellent communication skills and a customer-focused approach.

Ideal candidates will have experience in IT support and a strong understanding of technology trends. D-ploy offers a friendly international environment with development opportunities and competitive benefits.