Desktop Support Engineer – Cork

ICT Services; Cork; On-site; EUR 28,000 - 40,000; Full time

Job summary

ICT Services is currently seeking a Desktop Support Engineer to work on a customer site in Carrigtwohill, Cork. This full-time role suits someone with proven hands-on IT support experience in fast-paced environments and a track record of delivering reliable desktop and laptop support.

You will perform hardware/software installs, setup user workstations, manage Windows-based systems, and collaborate with the EUC team to implement IT policies while ensuring day-to-day user inquiries are resolved

Qualifications

• Experience in desktop IT support within fast-paced environments.
• Hands-on hardware and software troubleshooting skills.
• Familiarity with Windows Server-based local IT systems is a plus.

Responsibilities

• Providing hands on hardware and application installation and support to all non-Production Automation systems, including QA, QC Labs, and Manufacturing Floor qualified and non-qualified systems.
• Performing instrument attached PC setup, configuration, and qualification for QC Labs, including build qualification, IQ/OQ and 21CFR11 qualification.
• Working as part of a global EUC team to implement the company’s IT policies.
• Provide Identity and Access Management services to the company’s site
• Configuration and installation of new laptop and desktop computers.
• Diagnosis and repair of faulty laptops, desktops and peripherals.
• Co-ordinate with external vendors to ensure troubleshooting, repairs, new installations and Preventative Maintenance tasks completed successfully and as scheduled
• Installation and support of Windows Server based local IT systems.
• Ensuring functionality meeting rooms, video conferencing systems and digital signage on site
• Resolving any other day to day queries staff may have.

Skills

Hardware installation

Windows OS

IT support

IAM

Job description

Position description

ICT Services is currently seeking a Desktop Support Engineer working on one of our customer sites in Carrigtwohill, Cork. This is a full-time position working in a face paced and extremely high profile client. Applicants must have previous experience in similar environments and meet and exceed the minimum requirements below.

Responsibilities

• Providing hands on hardware and application installation and support to all non-Production Automation systems, including QA, QC Labs, and Manufacturing Floor qualified and non-qualified systems.


• Performing instrument attached PC setup, configuration, and qualification for QC Labs, including build qualification, IQ/OQ and 21CFR11 qualification.


• Working as part of a global EUC team to implement the company’s IT policies.


• Provide Identity and Access Management services to the company’s site


• Configuration and installation of new laptop and desktop computers.


• Diagnosis and repair of faulty laptops, desktops and peripherals.


• Co-ordinate with external vendors to ensure troubleshooting, repairs, new installations and Preventative Maintenance tasks completed successfully and as scheduled


• Installation and support of Windows Server based local IT systems.


• Ensuring functionality meeting rooms, video conferencing systems and digital signage on site


• Resolving any other day to day queries staff may have.