IT Service Desk Specialist – Level 1 Support & Procurement

Luas; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

KeolisAmey Luas is seeking a Service Desk Operator (Level 1) in Dublin to provide first-line IT support, log and track tickets, and assist with procurement activities. You will be the primary contact for IT requests and help maintain service quality across the organisation.

Responsibilities include incident logging, basic troubleshooting, coordinating with technical teams, generating reports, and supporting onboarding with timely equipment allocation.

Qualifikationen

• Experience in customer service or helpdesk environments.
• Strong organisational and time-management skills.
• Excellent verbal and written communication.
• Experience with ticketing or service-management systems.
• Familiarity with ITIL principles.

Aufgaben

• Act as first point of contact for IT service requests and incidents.
• Log, categorise, prioritise, and assign tickets in the service management system.
• Provide basic troubleshooting and resolutions for common IT issues.
• Coordinate IT procurement, raise requisitions, and liaise with suppliers.
• Generate reports and support asset management and audits.

Kenntnisse

Customer service

Communication

Organisational skills

Time management

Multitasking

Attention to detail

ITIL knowledge

IT basics

Ausbildung

ITIL Foundation Certification

Diploma in Information Technology or Business Administration

Tools

Ticketing system

Service management system

Microsoft 365

Jobbeschreibung

KeolisAmey Luas is seeking a Service Desk Operator (Level 1) in Dublin to provide first-line IT support, log and track tickets, and assist with procurement activities. You will be the primary contact for IT requests and help maintain service quality across the organisation.

Responsibilities include incident logging, basic troubleshooting, coordinating with technical teams, generating reports, and supporting onboarding with timely equipment allocation.