IT Service Engineer

Circet; Clondalkin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Circet Ireland is seeking a proactive IT Service Engineer to join our on-site IT support team in Clondalkin. You will be the first point of contact for end-users, delivering first-line technical support for issues related to Active Directory, Office 365, and common business apps.

A customer-focused mindset and strong problem-solving skills are essential. Key duties include triaging incidents via phone, email or ticketing, documenting solutions, and assisting with onboarding and equipment setup.

Qualifications

• 1+ years of experience in IT support or helpdesk.
• Strong knowledge of Active Directory and Office 365.
• Experience with Windows 11 and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team in a fast-paced environment.
• Clean driving license and ability to travel around Ireland.

Responsibilities

• Serve as the first point of contact for users via face-to-face, phone, email, or ticketing system.
• Troubleshoot and resolve issues related to Active Directory, Office 365, and Line of Business apps.
• Log, track, and manage incidents in the ITSM system.
• Escalate unresolved issues to Level 2/3 support as needed.
• Provide basic hardware and software support.
• Assist with onboarding and offboarding processes and equipment prep.
• Maintain knowledge base with common issues and solutions.
• Follow IT policies, procedures, and security protocols.

Skills

Active Directory

Office 365

Windows 11

Customer service

Teamwork

Time management

Driving license

Education

ITIL Foundation certification

CompTIA A+

Microsoft 365 Fundamentals

Tools

Remote support tools

ITSM systems

Job description

Role: IT Service Engineer
Location: Clondalkin
Reports To: Senior IT Engineer
Job Type: Full-Time

We are seeking a proactive and customer-focused Level 1 IT Service Engineer to join our IT support team. This role is the first point of contact for all IT-related issues and requests, providing first-line technical support to end-users across the organisation. The ideal candidate will have a strong foundation in Active Directory and Office 365, with a passion for troubleshooting and delivering excellent customer service.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via face to face interactions, phone, email, or ticketing system.
• Troubleshoot and resolve issues related to: Active Directory (e.g., password resets, account lockouts, user provisioning) - Office 365 (e.g., Outlook, Teams, OneDrive, SharePoint access and configuration) - Line of Business Applications
• Log, track, and manage incidents and service requests in the ITSM system.
• Escalate unresolved issues to Level 2/3 support teams as necessary.
• Provide basic support for hardware (laptops, desktops, mobile devices, printers) and software applications.
• Assist with onboarding and offboarding processes, including account setup and equipment preparation.
• Maintain documentation of common issues and solutions in the knowledge base.
• Follow IT policies, procedures, and security protocols.

Required Skills & Experience:

• 1+ years of experience in a similar IT support or helpdesk role.
• Working knowledge of Active Directory (user management, group policies, permissions) - Office 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Familiarity with Windows 11 and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and time management skills.
• Clean Driving License and the ability to travel around Ireland to support our staff.

Desirable Qualifications:

• ITIL Foundation certification or knowledge of ITIL practises.
• CompTIA A+, Microsoft 365 Fundamentals, or similar certifications.
• Experience with remote support tools.
• Exposure to ITSM systems