IT Support – Level 1 / Level 2 (Entry level) | CCS1281

CCS Cleaning; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

CCS Cleaning in Dublin, Ireland is seeking an IT Support Level 1/2 (Entry level) to join our team. The role focuses on day-to-day IT support through our ticketing system, resolving issues from login problems to hardware repairs for tablets, laptops, and mobile devices.

You will work in a collaborative environment, provide first-line support to staff, assist with onboarding, and help maintain IT inventory and security practices. This is a great opportunity to grow technical expertise.

Qualifications

• Basic IT knowledge and problem solving ability.
• Professional English spoken and written.
• Full-time work eligibility in Ireland.
• Minimum 2 years IT support experience.

Responsibilities

• Ticket management through helpdesk system.
• Hardware support for desktops, laptops, printers, and peripherals.
• Daily IT tasks and routine maintenance across systems and devices.
• Onboarding support for new employees (accounts, password resets, access requests).
• User support via in-person, phone, or email.

Skills

IT basics

Communication skills

Problem solving

Organised

Willing to learn

Team support

IT support experience

Tools

Azure AD

Microsoft 365

Windows Server

Helpdesk system

Job description

IT Support – Level 1 / Level 2 (Entry level) | CCS1281

Dublin, Ireland

Full Time

We are looking for an IT Support Level 1/ Level 2 (Entry level) to join our team in Dublin.

The role focuses on day-to-day IT support through our ticketing system, resolving escalated issues efficiently, from login difficulties and printer problems to hardware repairs on tablets, laptops, and mobile devices .

This is a great opportunity to grow your technical expertise while working in a collaborative and supportive environment.

Key Responsibilities

• Ticket Management:Monitor, triage, prioritise and resolve/update incoming IT support tickets using our helpdesk system.
• Hardware Support:Assist with setup, troubleshooting, and maintenance of desktops, laptops, printers, and other peripherals IT equipment.
• Daily IT Tasks:Perform routine checks, updates, and maintenance across systems and devices. Troubleshoot basic hardware, software and connectivity issues. Set up laptops and equipment for new starters and maintain IT inventory records.
• Starter Tasks:Support onboarding of new employees including account creation, assist with account setup, password resets and access requests. Hardware provisioning, and orientation on IT policies.
• User Support:Provide first-line technical assistance to staff in person, via phone, or email.
• eCommerce Systems:Provide basic support and troubleshooting for eCommerce platforms and integrations used by the business.

Qualifications & Skills

We are looking for someone with basic IT knowledge, strong communication skills and a practical approach to solving problems . You should be organised, keen to learn and comfortable helping colleagues with different levels of technical confidence. Previous IT support experience is an advantage.

• English : Professional working proficiency in spoken and written English required.
• Applicants must already have valid permission to work full‑time in Ireland.
• Minimum 2 years of experience in IT support or a similar role.
• Knowledge of Microsoft technologies  : Azure AD, Microsoft 365 and Windows Server is a plus 
• Experience with networking con­cepts / / ?  [some weird formatting?] (TCP/IP, DNS …)