IT Helpdesk & Network Admin — Travel & Benefits Included

ATC Computer Transport & Logistics; South Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Programme (TELUS  

Cycle to Work Scheme

Pension Scheme (Zurich)

20 Days Paid Annual Leave

Work‑Abroad Option

Job summary

ATC Computer Transport & Logistics, part of Arvato Ireland, seeks an IT Helpdesk & Network Administrator to provide first line support for IT systems and networks across sites in Swords and Baldonnel. You will resolve end-user issues, maintain security, and ensure smooth daily operations.

Key duties include logging and resolving tickets, administering accounts, and supporting desktop, server, and telecoms infrastructure. A driving license and ability to travel are essential.

Qualifications

• Third-level IT qualification or equivalent networking and operating systems experience.
• Strong understanding of IT systems, infrastructure, desktop and network architecture.
• Knowledge of IT security best practices and emerging technologies.
• Demonstrates initiative and a proactive, solution-focused approach.
• Strong collaboration, communication and organizational commitment.
• Ability to work independently while contributing effectively within a team.
• Experience managing multiple priorities in a fast‑paced IT environment.
• Committed to continuous improvement and delivering high‑quality IT support.
• Full Valid Driving License

Responsibilities

• Manage day-to-day IT helpdesk support, including logging, prioritizing, assigning, escalating, tracking and closing tickets in a timely manner.
• Provide first and second-line support across all IT services, including PCs, servers, networking, telecommunications, printers, licensing, security analysis and procurement.
• Install, configure, repair, monitor and support desktop, server and telecoms infrastructure, including desktop rollouts aligned with agreed security standards.
• Deliver network support, troubleshooting, performance monitoring and collaborating with IT colleagues on network optimization initiatives.
• Administer user accounts and access controls, ensuring timely account termination and compliance with all security policies and information security regulations.
• Analyze helpdesk trends and root causes to reduce support call volumes, while maintaining documentation, procedures and network-related reporting.
• Communicate effectively with internal and external stakeholders, provide backup and on‑call support for the IT team, and ensure compliance with IMS, QMS and Bertelsmann Information Security Regulations.
• Remain flexible to undertake additional duties across the business as required by management, including tasks outside the normal scope of the role.
• Traveling between sites in Swords and Baldonnel will be required.

Skills

IT networking

Operating systems

IT security

Communication

Teamwork

Independent worker

Education

Third-level IT qualification

Networking experience

Tools

PCs & servers

Networking equipment

Telecoms systems

Security tooling

Job description

ATC Computer Transport & Logistics, part of Arvato Ireland, seeks an IT Helpdesk & Network Administrator to provide first line support for IT systems and networks across sites in Swords and Baldonnel. You will resolve end-user issues, maintain security, and ensure smooth daily operations.

Key duties include logging and resolving tickets, administering accounts, and supporting desktop, server, and telecoms infrastructure. A driving license and ability to travel are essential.