IT Infrastructure & Security Support Engineer

Anson McCade Pty; Dundalk; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Company pension contribution

Gym/fitness reimbursement

Regular social events and employeeeng.

Job summary

An established software company is seeking an ICT support engineer to join the customer support and infrastructure team. You will provide remote and onsite technical support, deliver infrastructure projects and help keep customer IT environments secure and reliable.

Ideal candidates have hands-on problem solving experience, strong Windows Server and M365 administration skills, and solid networking knowledge. A full driving licence and customer-facing communication skills are required.

Qualifications

• 2+ years in ICT support, infrastructure or engineering role.
• Strong Windows Desktop and Windows Server knowledge.
• Microsoft 365 and Exchange Online administration.
• Solid networking: TCP/IP, VLANs, routing, firewalls, VPNs.
• Active Directory, DNS and DHCP.
• Familiarity with virtualization and backup technologies.
• Strong troubleshooting and customer-facing communication skills.
• Full clean driving licence.

Responsibilities

• Remote and onsite support for customer infrastructure, networks, servers and Microsoft 365 environments
• Diagnosing and resolving technical issues, owning them through to completion
• Installing, configuring and maintaining servers, virtual environments and networking equipment
• Supporting backup, disaster recovery and business continuity solutions
• Monitoring systems, carrying out proactive maintenance and implementing improvements
• Assisting with infrastructure upgrades, migrations and customer projects
• Keeping technical documentation and customer records accurate
• Applying security best practice: patching, access controls, MFA and endpoint protection
• 2+ years in an ICT support, infrastructure or engineering role
• Strong Windows Desktop and Windows Server knowledge

Skills

ICT support experience

Windows Server

Networking fundamentals

Customer-facing skills

Scripting/Automation

Tools

Hyper-V/VMware

PowerShell

Python

Microsoft 365

Backup platforms

Job description

An established software company is seeking an ICT support engineer to join the customer support and infrastructure team. You will provide remote and onsite technical support, deliver infrastructure projects and help keep customer IT environments secure and reliable.

Ideal candidates have hands-on problem solving experience, strong Windows Server and M365 administration skills, and solid networking knowledge. A full driving licence and customer-facing communication skills are required.