I.T. Support Engineer

Elliott Group; Cavan; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Elliott Group is seeking an I.T. Support Engineer to be the first point of contact for IT support across Ireland and the UK. The role covers devices, users, and core systems, with security controls underpinning our ISMS.

Office-based at our head office in Cavan, with travel to sites; occasional out-of-hours work may be required. Strong problem-solving and customer service skills are essential.

Qualifications

• 2+ years in a Help Desk or IT Support role.
• Full driving licence required.
• Strong problem-solving, organisational and customer service skills.
• Experience supporting Windows 11, Microsoft 365 and networking.
• Hands-on experience with Entra ID, Active Directory and Intune.
• Knowledge of information security and GDPR; MFA and phishing awareness.
• Familiarity with RMM/PSA tools and PowerShell scripting.
• Construction or multi-site experience; Procore or COINS familiarity.
• Iso 27001 awareness or experience in a certified ISMS.

Responsabilités

• Act as the first point of contact for IT support, logging, prioritising and resolving tickets.
• Provide remote and on-site support to users at head office, regional offices and sites.
• Deploy devices via Intune/Autopilot and maintain asset register.
• Install and configure software per-user with RBAC/licensing.
• Maintain office/network equipment, printers and mobility at sites.
• Deploy OS and app patches and report patch compliance.
• Train users on new software and security awareness.
• Schedule upgrades on user devices with minimal workflow disruption.
• Manage Joiners/Movers/Leavers with access across Microsoft 365, Entra ID, Procore, COINS, etc.
• Maintain printers/scanners; liaise with vendors for troubleshooting.
• Identify recurring issues and feed improvements to IT Manager.
• Support MFA, FIDO2 keys, and Conditional Access.
• Monitor backups and perform restore tests.
• Document procedures and fixes in the knowledge base.

Connaissances

Help desk experience

Customer service skills

Windows 11 support

Microsoft 365 knowledge

Networking

Entra ID / Active Directory / Intune

Information security posture (GDPR, IT

Documentation skills

PowerShell scripting

RMM/PSA tools

Multi-site/construction experience

ISO 27001 awareness

Formation

CompTIA A+ or Network+

Microsoft MD-102 (Endpoint Administrator)

MS-900 or AZ-900

Outils

Procore

COINS

SuperOps

Intune

Entra ID

Active Directory

PowerShell

Description du poste

TheI.T. Support Engineeris the first line of IT support for Elliott Group’s offices and construction sites across Ireland and the UK. The role supports users, devices and core business systems, and carries out the day-to-IT and information security controls that underpin our ISO 27001-certified Information Security Management System (ISMS).

Location: Office-based at our head office in Cavan, with regular travel to offices and construction sites across Ireland and occasional travel to UK sites. Occasional out-of-hours work (e.g. planned maintenance or urgent incidents) may be required.

• Act as the first point of contact for IT support, logging, prioritising and resolving tickets in our I.T. Ticketing System within agreed service levels, and escalating where required.
• Provide remote and on‑site support to users at head office, regional offices and construction sites.
• Build, enrol and deploy devices through Intune/Autopilot to company standards and keep the IT asset register accurate from issue through to return and secure disposal.
• Install and configure approved software on a per-user basis, in line with role‑based access and licensing requirements.
• Support and maintain office and site networks, including the standardised wireless network, and mobilise and demobilise IT at construction sites (connectivity, printers and mobile devices).
• Deploy operating system and application patches and scripts, and report on patch compliance.
• Provide training to users on new software and computer equipment, and support security awareness initiatives (e.g. phishing campaigns).
• Organise and schedule upgrades on user devices without disrupting workflow.
• Carry out Joiner, Mover and Leaver tasks, maintaining user accounts, licences and permissions across Microsoft 365, Entra ID, Procore, COINS, HammerTech, Autodesk Construction Cloud and Sustain IQ, including timely removal of access for leavers.
• Maintain printer and scanner functionality and liaise with vendors for any further troubleshooting.
• Manage vendor accounts, including telecoms and print, keeping supplier contacts, contracts and account records up to date.
• Identify recurring issues and improvement opportunities, and feed these to the IT Manager and Business Analyst.
• Support identity and access security for users, including MFA, FIDO2 security keys and Conditional Access issues.
• Monitor backup jobs and carry out periodic restore tests.
• Document procedures and fixes in the knowledge base so that IT knowledge is shared across the team and not held by a single person.

Background/Experience:

• Full driver’s licence required.
• At least 2 years’ experience in a Help Desk or IT Support role.
• Excellent problem solving, organisational, and customer service skills.
• Experience supporting Windows 11, Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and networking (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Hands‑on experience with Entra ID, Active Directory and Intune (device enrolment, compliance and app deployment).
• Sound understanding of computer hardware, operating systems and networks.
• Good working knowledge of information security and data protection (GDPR) principles, including MFA and phishing awareness.
• Excellent documentation skills for problem resolutions, procedures and knowledge base articles.
• Relevant certification, e.g. CompTIA A+ or Network+, Microsoft MD-102 (Endpoint Administrator), MS-900 or AZ‑900.
• Experience with RMM/PSA tools (ideally SuperOps) and PowerShell scripting.
• Experience supporting a construction or multi‑site organisation, or construction software such as Procore or COINS.
• Awareness of ISO 27001 or experience working within a certified management system.