ICT Field Service Engineer

MCS Group | Your Specialist Recruitment Consultancy; Louth; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Flexible working

Pension contribution

25 days leave

Team events

Engagement programme

Job summary

MCS Group | Your Specialist Recruitment Consultancy has an established client seeking an ICT Field Service Engineer to join its customer support and infrastructure team. You will provide remote and onsite technical support across customer infrastructure, networks and Microsoft 365 environments.

You will own technical issues from diagnosis to resolution, install and maintain servers, virtual environments and networking gear, and assist with backups, DR and security best practices.

Qualifications

• At least two years' experience in ICT support, infrastructure or engineering.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• Solid networking knowledge: TCP/IP, VLANs, routing, firewalls, VPNs.
• Familiarity with AD, DNS, DHCP; virtualization and backup technologies.

Responsibilities

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365.
• Take ownership of technical issues from diagnosis to resolution.
• Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems, perform proactive maintenance and recommend improvements.
• Assist with infrastructure upgrades, migrations and customer projects.
• Keep technical documentation and customer records accurate and up to date.
• Work with customers, colleagues and vendors to deliver a reliable support service.
• Apply security best practices, including patching, access controls, MFA and endpoint protection.

Skills

Windows Server

Windows Desktop

Microsoft 365

Networking

Active Directory

DNS & DHCP

Virtualisation

Troubleshooting

Customer-focused

Independent work

Tools

Azure

Hyper-V

VMware

Exchange Online

Job description

Travel:

Regular travel to customer sites required

An established software company is looking for an ICT Field Service Engineer to join its customer support and infrastructure team. You'll provide remote and onsite technical support, help deliver customer projects and maintain reliable, secure IT environments.

This role will suit an experienced support or infrastructure engineer who enjoys troubleshooting, working directly with customers and supporting a varied range of technologies.

What you'll do

• Provide remote and onsite support across customer infrastructure, networks, servers and Microsoft 365 environments.
• Take ownership of technical issues, from diagnosis through to resolution.
• Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
• Support backup, disaster recovery and business continuity solutions.
• Monitor systems, carry out proactive maintenance and recommend improvements.
• Assist with infrastructure upgrades, migrations and customer projects.
• Keep technical documentation and customer records accurate and up to date.
• Work with customers, colleagues and vendors to deliver a reliable support service.
• Apply security best practices, including patching, access controls, MFA and endpoint protection.

What you'll bring

• At least two years' experience in an ICT support, infrastructure or engineering role.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• A good understanding of networking, including TCP/IP, VLANs, routing, firewalls and VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualisation and backup technologies.
• Strong troubleshooting skills and a practical approach to problem-solving.
• Clear communication skills and a customer-focused approach.
• The ability to work independently and manage competing priorities.

Experience with Azure, Hyper-V or VMware, backup and recovery platforms, endpoint or email security, network monitoring, firewalls, VPNs, scripting or cybersecurity would be an advantage.

About the company

Our client develops business software used by more than 2,500 businesses worldwide. The company has been innovating since 1992 and is continuing to invest in cloud-based software solutions. It offers a collaborative working environment with opportunities to develop professionally.

What's on offer

• Flexible working arrangements
• Employer pension contribution
• 25 days' annual leave, plus bank holidays
• Regular team events and an employee engagement programme

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments