IT Support Specialist

GCS Recruitment; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

GCS Recruitment is seeking an experienced IT Support Specialist to provide technical support, infrastructure management, and cloud solutions across client environments in Ireland. The role focuses on Microsoft technologies, networking, and cybersecurity with emphasis on end-user systems.

You will remotely and on-site support with the ability to manage incidents, migrate to Azure, deploy Azure services, and configure Defender, Intune, and firewalls.

Qualifications

• Degree in Computer Science, Information Technology, or related field, or equivalent industry experience.
• Ideally 3+ years' experience in IT Support/Infrastructure MSP environments.
• Strong knowledge of Microsoft 365, Azure, Entra ID, and Windows Server administration.
• Experience with Windows desktop environments, networks, and critical IT infrastructure.
• Hands-on with Microsoft Intune, Defender for Endpoint, Defender for Office 365.
• Experience configuring SonicWall firewalls, VPNs, and network infrastructure.
• Solid cybersecurity understanding, identity management, endpoint protection, and network security.
• Excellent communication and ability to explain technical issues to non-technical users.
• Fluent English and a full, clean Category B driving licence.

Responsibilities

• Provide remote and on-site support across multiple client environments.
• Manage service requests, incidents, and escalations to ensure timely resolution.
• Troubleshoot and maintain Microsoft 365, Azure, Entra ID, and Windows Server.
• Plan migrations from on-premises infrastructure to Microsoft Azure.
• Deploy and manage Azure services, including Virtual Machines, Azure SQL, and VPN connectivity.
• Implement and administer Microsoft Intune and endpoint management solutions.
• Configure and support Microsoft Defender and other security technologies.
• Install, configure, and troubleshoot SonicWall firewalls, VPNs, and networking equipment.
• Diagnose network, connectivity, security, and infrastructure-related issues.
• Support SharePoint and Microsoft 365 collaboration platforms.
• Maintain the security, reliability, and performance of client IT environments.
• Provide technical guidance to clients and end users while maintaining excellent service standards.
• Identify recurring issues and recommend improvements to infrastructure, security, and support processes.

Skills

Microsoft 365

Azure

Entra ID

Windows Server

Intune

Defender for Endpoint

Defender for Office 365

SonicWall

VPNs

Cybersecurity

Identity management

Network security

Fluent English

Driving licence

Education

BSc in Computer Science/IT

Tools

SonicWall

Job description

We are seeking an experienced IT Support Specialist to provide technical support, infrastructure management, and cloud-based solutions that ensure the security, reliability, and performance of client IT environments. This role will focus on supporting Microsoft technologies, networking, cybersecurity, and end-user systems across multiple client environments.

Key Responsibilities

• Provide remote and on-site technical support across multiple client environments.
• Manage service requests, incidents, and technical escalations, ensuring timely resolution.
• Troubleshoot and maintain Microsoft 365, Azure, Entra ID, Windows Server, and Windows 10/11 environments.
• Plan and support migrations from on-premises infrastructure to Microsoft Azure.
• Deploy and manage Azure services, including Virtual Machines, Azure SQL, and VPN connectivity.
• Implement and administer Microsoft Intune and endpoint management solutions.
• Configure and support Microsoft Defender and other security technologies.
• Install, configure, and troubleshoot SonicWall firewalls, VPNs, and networking equipment.
• Diagnose network, connectivity, security, and infrastructure-related issues.
• Support SharePoint and Microsoft 365 collaboration platforms.
• Maintain the security, reliability, and performance of client IT environments.
• Provide technical guidance to clients and end users while maintaining excellent service standards.
• Identify recurring issues and recommend improvements to infrastructure, security, and support processes.

Required Skills & Experience

• Degree in Computer Science, Information Technology, or a related field, or equivalent industry experience.
• Ideally 3+ years' experience in an IT Support, Infrastructure Support, or MSP environment.
• Strong knowledge of Microsoft 365, Azure, Entra ID, and Windows Server administration.
• Experience supporting Windows desktop environments, networks, and business-critical IT infrastructure.
• Hands-on experience with Microsoft Intune, Defender for Endpoint, and Defender for Office 365.
• Experience configuring and troubleshooting SonicWall firewalls, VPNs, and network infrastructure.
• Good understanding of cybersecurity, identity management, endpoint protection, and network security.
• Strong troubleshooting and problem-solving skills with the ability to own issues through to resolution.
• Ability to manage multiple priorities and support multiple client environments effectively.
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Fluent English.
• A full, clean Category B driving licence and access to a car are essential, as the role requires travel to client sites.

Ideal Candidate

A proactive and customer-focused IT professional with strong technical expertise across Microsoft cloud technologies, networking, and cybersecurity. You will be comfortable troubleshooting complex issues, managing competing priorities, and delivering high-quality support while building trusted relationships with clients and stakeholders.

GCS is acting as an Employment Agency in relation to this vacancy.