IT Field Engineer - Hybrid

Anson McCade Pty; Leinster; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Employer pension contributions

25 days’ annual leave

Job summary

Anson McCade Pty in Ireland is seeking an ICT Field Service Engineer to join its customer support and infrastructure team in Dundalk. The role blends remote and onsite support with infrastructure projects, upgrades and migrations across networks, servers and Microsoft 365 environments.

You will own issues from initial triage to resolution, travel regularly to client sites and help maintain secure, reliable IT systems with strong customer service and clear communication.

Qualifications

• At least 2 years’ experience in an ICT support, infrastructure or engineering role.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• A good understanding of networking, including TCP/IP, VLANs, routing, firewalls and VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualisation, backup and recovery technologies.
• Strong troubleshooting skills and the ability to take technical issues through to resolution.
• Excellent communication and customer service skills, with the ability to work independently and manage competing priorities.
• A full clean driving licence and willingness to travel regularly to customer sites.

Responsibilities

• Provide remote and onsite ICT support to customers, including infrastructure projects, upgrades and migrations.
• Support customer networks, servers and Microsoft 365 environments and ensure secure, reliable IT systems.
• Take ownership of issues from triage to resolution and communicate clearly with customers.
• Travel regularly to client sites to deliver hands-on support and project work.

Skills

Troubleshooting

Customer service

Communication

Time management

Tools

Windows Desktop

Windows Server

Microsoft 365

Exchange Online

Active Directory

DNS

DHCP

VPNs

Firewalls

Networking

Virtualisation

Backup & recovery

Job description

A long established and home grown business software provider is seeking an ICT Field Service Engineer to join its customer support and infrastructure team in Dundalk. This is an opportunity for an engineer who enjoys solving technical problems, working directly with customers and supporting a broad range of technologies.

The role combines remote and onsite technical support with infrastructure projects, upgrades and migrations. You’ll support customer networks, servers and Microsoft 365 environments, taking ownership of issues and helping maintain secure, reliable IT systems. Regular travel to customer sites is required.

What’s on offer

• Competitive salary depending on experience.
• Employer pension contributions.
• 25 days’ annual leave plus bank holidays.
• Flexible working arrangements to support work-life balance.
• Opportunities for professional development and career progression.
• A supportive, collaborative environment with regular social events and team activities.
• Varied technical work across customer infrastructure, cloud services and security.

What you need

• At least 2 years’ experience in an ICT support, infrastructure or engineering role.
• Strong knowledge of Windows Desktop and Windows Server environments.
• Experience administering Microsoft 365 and Exchange Online.
• A good understanding of networking, including TCP/IP, VLANs, routing, firewalls and VPNs.
• Experience with Active Directory, DNS and DHCP.
• Familiarity with virtualisation, backup and recovery technologies.
• Strong troubleshooting skills and the ability to take technical issues through to resolution.
• Excellent communication and customer service skills, with the ability to work independently and manage competing priorities.
• A full clean driving licence and willingness to travel regularly to customer sites.