Personal Lines Retention Specialist

Gallagher; Kilkenny; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in Kilkenny is seeking a Personal Lines Retention Handler to help customers stay protected and continuously deliver exceptional service. You will manage renewals, advise on suitable cover, and nurture long-term client relationships within a supportive team that values integrity and professional growth.

The role emphasizes a customer-first approach, strong communication, and a proactive mindset, supported by CRM proficiency and a commitment to regulatory standards.

Qualifications

• Passionate about delivering excellent customer service.
• Experienced in a customer-facing, retention, sales or insurance role.
• APA qualified (or equivalent).
• Confident building relationships and communicating with a wide range of customers.
• A strong listener who can understand customer needs and provide practical solutions.
• Organised and proactive, with good attention to detail.
• Comfortable using CRM systems and Microsoft Office.
• Committed to maintaining professional standards, CPD requirements and regulatory compliance.

Responsibilities

• Speak with existing customers about their insurance renewal options and ongoing needs.
• Build strong relationships through friendly, professional and knowledgeable customer service.
• Understand each customer’s circumstances and recommend insurance solutions that meet their needs.
• Manage policy renewals accurately and efficiently, ensuring a smooth customer experience.
• Identify opportunities to enhance cover or introduce additional products where appropriate.
• Support customers with queries and concerns, providing clear advice and guidance.
• Stay informed about market developments and industry trends to ensure customers receive the most relevant solutions.

Skills

Customer service

Retention

Insurance

CRM systems

Microsoft Office

Communication

Education

APA qualification or equivalent

Tools

CRM systems

Microsoft Office

Job description

Gallagher in Kilkenny is seeking a Personal Lines Retention Handler to help customers stay protected and continuously deliver exceptional service. You will manage renewals, advise on suitable cover, and nurture long-term client relationships within a supportive team that values integrity and professional growth.

The role emphasizes a customer-first approach, strong communication, and a proactive mindset, supported by CRM proficiency and a commitment to regulatory standards.