Information Technology Support Specialist

MPG Recruitment Limited; Kilkenny; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Training and career progression

Friendly team in Kilkenny

Job summary

MPG Recruitment Limited is seeking IT Support professionals for a growing MSP-based team in Kilkenny. You will troubleshoot technical issues and support a variety of clients, helping build your IT career close to home.

You'll work remotely, by phone, and on site, logging tickets, installing IT equipment, and collaborating with senior engineers on projects while delivering excellent customer service.

Qualifications

• Experience in IT helpdesk or service desk.
• Experience with Microsoft 365, Windows and server environments.
• Driver's licence and ability to travel to client sites.

Responsibilities

• Supporting clients remotely, by phone and on site.
• Logging and resolving support tickets.
• Installing and configuring IT equipment.
• Working alongside senior engineers on projects.
• Delivering excellent customer service.

Skills

IT helpdesk

Desktop support

Networking

Microsoft 365

Windows server environments

MSP environment

Job description

IT Support Roles

Kilkenny

MPG Recruitment is currently hiring IT Support professionals for a growing IT Managed Services Provider based in Kilkenny. If you enjoy solving technical problems, working with a variety of clients and building your IT career close to home, we want to hear from you.

We’re looking for people with experience in:

• IT helpdesk or service desk support
• Desktop and end-user support
• Troubleshooting hardware, software and networks
• Microsoft 365, Windows and server environments
• Networking (switches, firewalls, routers, wireless)
• Working within an MSP environment (a big plus)

You’ll be:

• Supporting clients remotely, by phone and on site
• Logging and resolving support tickets
• Installing and configuring IT equipment
• Working alongside senior engineers on projects
• Delivering excellent customer service

What’s on offer:

• Competitive salary based on experience
• Varied work across different client environments
• Training and clear career progression
• A friendly, supportive team in Kilkenny

Please note:

Some roles involve travel to client sites and require a full, clean Irish driver’s licence.