Inbound Customer Service Pro — Growth & Benefits

Uniquely; Leinster; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus €1,200

Private health insurance (VHI)

Company pension after 6 months

20 days annual leave rising with years

Full training and coaching

Performance incentives

Employee assistance programme

Job summary

Uniquely in Dundalk, Co. Louth, is seeking a friendly Inbound Customer Service Advisor to join our busy contact centre team.

You’ll be the first point of contact for our customers, handling calls, queries, and delivering an excellent experience across channels. We offer full training, a comprehensive benefits package, and ongoing coaching to help you grow your career within the award-winning CEC environment.

Responsibilities

• Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
• Provide accurate information about products, services, and accounts
• Resolve issues effectively, escalating when necessary
• Update customer records with attention to detail
• Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• Deliver a positive customer experience at every interaction

Job description

Uniquely in Dundalk, Co. Louth, is seeking a friendly Inbound Customer Service Advisor to join our busy contact centre team.

You’ll be the first point of contact for our customers, handling calls, queries, and delivering an excellent experience across channels. We offer full training, a comprehensive benefits package, and ongoing coaching to help you grow your career within the award-winning CEC environment.