Sales and Retention Advisor - (On-site) Dundrum Business Park

FMI Field Management Ireland; Dublin; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Base salary €29,432pa

OTE ~€34,000pa

Weekly pay

Monthly commission and incentives

Full training and development

Job summary

FMI Field Management Ireland is hiring for a Sales and Retention Advisor, an on-site role in Dundrum Business Park, County Dublin. Base salary is €29,432 per year with an OTE of around €34,000.

The position offers weekly pay, monthly commissions, full training, and a supportive team environment. The role involves handling inbound and outbound calls to assist new and existing customers, aiming to meet service, quality, compliance, and sales targets in a regulated environment.

Qualifications

• Proven customer service focus and ability to build rapport.
• Ability to understand customer needs and recommend solutions.
• Excellent communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls with new and existing customers.
• Assist customers by phone while meeting service, quality, compliance and sales targets.
• Follow call guides while keeping conversations genuine and compliant.
• Turn objections into conversations and maintain composure under pressure.

Job description

Sales and Retention Advisor - (On-site) Dundrum Business Park

County Dublin

Full-time

14.15 € per hour

Your mission

Join FMI’s award-winning Contact Centre team and build your career in customer service and sales.

We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets.

This is a fully on-site role and is not available on a remote or hybrid basis.

Award-Winning Contact Centre | On-Site | OTE €34,000

Join FMI’s award-winning Contact Centre team and build your career in customer service and sales.

We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets.

This is a fully on-site role and is not available on a remote or hybrid basis.

What We Offer

• Base salary of €29,432pa
• OTE of approximately €34,000pa
• Weekly pay
• Monthly commission and performance incentives
• Full training, coaching and ongoing development
• Supportive, high-performing team environment

Hours and Roster

• 40 hours per week
• Predominantly Monday to Friday
• One Saturday per month, with a day off during the week

Shifts rostered between:

• Monday–Friday: 8.00am–8.00pm
• Saturday: 9.00am–5.30pm

Your profile

What You Will Do

• Handle inbound & outbound calls with new and existing customers
• Make every interaction one customers remember for the right reasons
• Spot the right moments to recommend products that genuinely help
• Hit your targets across service, quality, compliance, and sales
• Keep every conversation compliant and above board
• Follow call guides while keeping every conversation genuine and engaging
• Turn objections into conversations, and stay cool under pressure

What You Will Bring

• A confident and engaging telephone manner.
• Strong communication and active listening skills.
• A genuine passion for helping customers.
• Positive, resilient and target-focused attitude.
• The ability to build rapport and trust quickly.
• Basic IT skills + confidence learning new systems
• Contact centre or sales experience is a bonus, not a must — full training provided

INDHP

Why us?

At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work.

We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time.

FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years. We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.