Customer Service Advisor - Part-Time - Weekends

Cpl Group; Limerick; On-site; EUR 12,000 - 19,000; Part time

Benefits offered by this job

Career Development

Wellness Programme

Employee Engagement Initiatives

Employee Assistance Program (EAP)

Bike-to-Work Scheme

Job summary

Covalen, a CPL company, is hiring a Customer Service Advisor for weekend shifts at Henry Street, Limerick, onsite. Permanent part-time with initial full-time training (9 weeks, Mon–Fri, 9:00–17:30) from Oct to Dec. The role supports a financial client and promotes Covalen values.

Responsibilities include handling calls, updating records, driving sales targets, and cross-selling products. Eligibility to work in Ireland and background checks are required.

Qualifications

• Minimum 6 months experience in a customer-facing role.
• Excellent spoken and written English and interpersonal skills.
• Eligible to work in the Republic of Ireland; able to pass background checks.

Responsibilities

• Manage inbound and outbound calls and collate customer information.
• Handle inquiries via a virtual call centre and provide fast resolutions.
• Drive customer engagement and cross-sell relevant products where appropriate.

Skills

Customer-facing experience

Excellent communication

Eligibility to work in Ireland

Multitasking ability

Job description

Role: Customer Service Advisor (weekend shift)

Location: Henry Street, Limerick, fully onsite

Contract: Permanent Part-time

Working Hours: Saturdayand Sunday, 9am-5.30pmonly.

Please note initially there will be full time training for 9 weeks, Mon – Fri 9-5.30 pm. Candidates must be available for the full time training from October to December.

Covalen is an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, Life at Covalen

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

• Minimum 6 months experience in a customer facing role.
• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Interview process:

• 1 Virtual interview with the Customer Operations team
• Online Tech and English language assessment

Benefits:

• Career Development
• Extensive training and access to Wellness Programme
• Employee Engagement Initiatives & Committees
• Employee Assistance Program (EAP)
• Hive Medical Cash Plan
• PRSA and Bike-to-Work Scheme
• Tax Saver Tickets
• Be part of a great, friendly and a diverse team

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