IT Field & Desk Support Engineer (3-Month FTC)

Datapac; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Tech exposure

Wellbeing focused team

Competitive salary

Job summary

Datapac in Dublin is recruiting for an on-site IT support role combining remote and office-based work. You will handle hardware and software issues, manage tickets, and support hardware refresh projects across print and personal computing environments.

The role requires at least 1 year in a customer-facing IT support or technical service setting, strong troubleshooting ability, and a valid manual driving licence.

Qualifications

• Minimum 1 year experience in a customer-focused IT support or technical services role.
• Hardware/break-fix experience essential.
• HP certifications desirable or willingness to obtain them.
• Manual driving licence is essential.
• Excellent communication and customer-first approach.
• Experience using service desk or ticketing systems.

Responsibilities

• Providing remote and onsite technical support across print and personal computing environments.
• Diagnosing and resolving hardware, software, and technical issues within agreed service levels.
• Managing service requests, incidents, and problem tickets through to resolution.
• Installing, configuring, and maintaining devices, including supporting hardware deployments and refresh projects.
• Delivering preventative maintenance and break/fix support for customer equipment.
• Maintaining accurate ticket updates and providing timely communication to customers.
• Collaborating with colleagues, vendors, and project teams to deliver high-quality service.
• Supporting continuous improvement initiatives while maintaining compliance with company processes and standards.

Skills

Customer-focused IT support

Troubleshooting

On-site support

Manual driving licence

Tools

Ticketing systems

Hardware installation

Job description

Datapac in Dublin is recruiting for an on-site IT support role combining remote and office-based work. You will handle hardware and software issues, manage tickets, and support hardware refresh projects across print and personal computing environments.

The role requires at least 1 year in a customer-facing IT support or technical service setting, strong troubleshooting ability, and a valid manual driving licence.