Customer Service & Scheduling Coordinator

Oyster Recruitment Limited; Dublin; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Dental plan

Enhanced pension

Holiday purchase option

Training and support programme

Career progression opportunities

Job summary

Oyster Recruitment Limited in Dublin is helping a client recruit a Customer Service Coordinator to join a busy service team. You will act as the vital link between customers and service technicians, managing calls and coordinating schedules to ensure seamless service.

This role focuses on building strong relationships, supporting the regional service desk, and contributing to operational efficiency. Training and development are available, with clear opportunities for career progression.

Qualifications

• Proven experience in a customer care or service support role.

Responsibilities

• Manage a high volume of incoming customer calls.
• Schedule planned maintenance and coordinate engineer workloads.
• Build strong, trusted relationships with customers.
• Collaborate with internal Service, Sales and Operations teams.
• Process invoices accurately and within agreed limits.
• Generate reports on completed work orders.
• Provide support for the regional service desk.

Skills

Customer service

Communication

MS Office

Problem solving

Independent work

Tools

MS Office

Job description

Oyster Recruitment Limited in Dublin is helping a client recruit a Customer Service Coordinator to join a busy service team. You will act as the vital link between customers and service technicians, managing calls and coordinating schedules to ensure seamless service.

This role focuses on building strong relationships, supporting the regional service desk, and contributing to operational efficiency. Training and development are available, with clear opportunities for career progression.