Service & Scheduling Coordinator – Enniscorthy

Datapac; Ireland; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Company pension

Life assurance

Wellness programme

Job summary

Datapac in Enniscorthy is seeking an organised Scheduling Administrator to coordinate engineers for customer service requests in a busy ICT environment. No deep technical background required, but you will need strong people skills and careful record-keeping.

You’ll manage appointments, monitor tickets, update internal systems and support the wider Customer Support Centre. The role offers 5 days in the office, a competitive salary and ongoing professional development.

Qualifications

• Experience in customer service, administration, coordination or similar.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence dealing with customers and managing difficult conversations.
• Ability to manage multiple tasks and priorities in a busy environment.
• Good IT skills and ability to learn new systems.

Responsibilities

• Coordinate and schedule engineers for service requests and appointments.
• Monitor tickets and ensure requests are progressed and followed up.
• Communicate with customers regarding appointments and updates.
• Coordinate engineer workloads and availability with internal teams.
• Maintain accurate records and information.
• Update service management systems and provide general administrative support.
• Support the wider Customer Support Centre with service coordination tasks.

Skills

Customer service

Coordination

Communication

Organization

Multitasking

Tools

Service management systems

CRM software

Job description

Location: Enniscorthy, Co. Wexford (5 days in the office)
Type: Full-time, Permanent Employment

This is primarily a scheduling, administration and coordination role within an ICT environment. You do not need a technical or engineering background.

We’re looking for someone who is organised, confident dealing with customers and able to manage multiple priorities while keeping things moving.

What You’ll Be Doing:

• Coordinating and scheduling engineers for customer service requests and appointments.
• Momotoring tickets and ensuring requests are progressed and followed up.
• Communicating with customers regarding appointments and updates.
• Coordinating engineer workloads and availability with internal teams.
• Managing multiple priorities while keeping accurate records and information.
• Following up with engineers and internal teams to ensure actions are completed.
• Handling customer queries and resolving scheduling or service issues professionally.
• Keeping customers informed and managing expectations when plans change.
• Updating service management systems and maintaining accurate administration.
• Supporting the wider Customer Support Centre with service coordination and administrative tasks.

What We’re Looking For:

• Previous experience in customer service, administration, coordination or similar.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence dealing with customers, managing difficult conversations.
• Ability to manage multiple tasks and priorities in a busy environment.
• Ability to build positive relationships with customers and colleagues.
• Good IT skills and confidence learning new systems.

Why Join Us:

• Competitive salary and benefits package.
• Training and ongoing professional development.
• Opportunity to build a career within ICT Service Operations.
• Company pension scheme, Life assurance and wellness programme.

We’re looking to move quickly with this opportunity, so early applications are encouraged.

We are committed to ensuring our recruitment selection process is accessible to all. If you require any reasonable accommodations at any stage of the selection process – including application, assessment or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.

Datapac is an equal opportunities employer. Please let us know of any reasonable accommodations you may require during our selection process. All information is treated in strict confidence