Customer Service Coordinator

Oyster Recruitment Limited; Dublin; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Dental plan

Enhanced pension

Holiday purchase option

Training and support programme

Career progression opportunities

Job summary

Oyster Recruitment Limited in Dublin is helping a client recruit a Customer Service Coordinator to join a busy service team. You will act as the vital link between customers and service technicians, managing calls and coordinating schedules to ensure seamless service.

This role focuses on building strong relationships, supporting the regional service desk, and contributing to operational efficiency. Training and development are available, with clear opportunities for career progression.

Qualifications

• Proven experience in a customer care or service support role.

Responsibilities

• Manage a high volume of incoming customer calls.
• Schedule planned maintenance and coordinate engineer workloads.
• Build strong, trusted relationships with customers.
• Collaborate with internal Service, Sales and Operations teams.
• Process invoices accurately and within agreed limits.
• Generate reports on completed work orders.
• Provide support for the regional service desk.

Skills

Customer service

Communication

MS Office

Problem solving

Independent work

Tools

MS Office

Job description

Are you a skilled coordinator who thrives on being the vital link between customers and technical teams? If you excel at managing busy schedules to ensure a seamless service, this could be the role for you.

Our client is looking for a Customer Service Coordinator to join their Dublin team. This is a great chance to grow your career in a supportive company where your work has a real impact.

As a Customer Service Coordinator, you will be the vital link between customers and service technicians. You will manage incoming calls and coordinate schedules to ensure a seamless service. Your role is central to customer satisfaction and the operational efficiency of the business.

Key Responsibilities:

• Manage a high volume of incoming customer calls
• Schedule planned maintenance and coordinate engineer workloads
• Build strong, trusted relationships with customers
• Collaborate with internal Service, Sales and Operations teams
• Process invoices accurately and within agreed limits
• Generate reports on completed work orders
• Provide support for the regional service desk

Who They’re Looking For:

• Proven experience in a customer care or service support role
• Excellent communication and interpersonal skills
• Ability to process invoices and purchase orders
• Strong analytical and problem-solving abilities
• Proficient in using MS Office and customer service software
• Able to work independently with minimal supervision
• Knowledge of the manufacturing industry is an advantage
• Structured induction and ongoing development
• Private Medical Insurance & Dental Plan
• Enhanced pension
• Option to purchase additional holiday.
• Comprehensive training and support programme
• Fantastic career progression opportunities.

If you’re great with customers, organised by nature, and enjoy being at the heart of a busy service team, this could be your next move.