Hybrid Tech Support Agent (Level 1) - Dundalk

DIGIWEB; Dundalk; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Company Pension

Subsidised gym

Subsidised Broadband

Free Car Parking

24 days holidays

Social Club

Fantastic career opportunities

Bonus

Job summary

Digiweb is seeking a 1st line technical support adviser based in Dundalk for a hybrid role, assisting both residential and SME customers with broadband and telephone services. You will handle inquiries via phone, email and other electronic channels.

The successful candidate will have some tech-support experience, strong Windows knowledge, basic networking, and excellent communication skills. A supportive team offers opportunities for growth and development.

Qualifications

• Experience in a technical support or tech-driven call centre environment.
• Experience assisting both residential and SME customers with configuration, troubleshooting and service development.
• Strong Windows knowledge and basic networking skills are essential.

Responsibilities

• Provide 1st line technical support via phone, email and other electronic communications for residential and SME broadband and telephone customers.

Skills

Phone support

Email support

Windows OS

Networking basics

Router configuration

Communications

Mac OS basics

Self-motivation

Time management

Job description

Digiweb is seeking a 1st line technical support adviser based in Dundalk for a hybrid role, assisting both residential and SME customers with broadband and telephone services. You will handle inquiries via phone, email and other electronic channels.

The successful candidate will have some tech-support experience, strong Windows knowledge, basic networking, and excellent communication skills. A supportive team offers opportunities for growth and development.