Level 1 Tech Support Agent

DIGIWEB; The Municipal District of Dundalk; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Healthcare Contribution

Company Pension

Subsidised gym

Subsidised Broadband

Free Car Parking

24 days holidays

Social Club

Fantastic career opportunities

Job summary

Digiweb in Dundalk, Ireland, is seeking a 1st line technical support specialist to assist our growing residential and SME broadband and telephone customer base. You will respond to queries via phone, email and online channels, troubleshoot configuration issues, and support service development.

The role is full-time with hybrid work (2 days in the office) and offers an attractive salary with bonus, healthcare contribution, pension and career opportunities.

Qualifications

• Telephone support experience preferred.
• Able to promptly answer support related email, phone calls (35-40 calls per day on average), and other electronic communications.
• Excellent knowledge of Windows Operating Systems.

Responsibilities

• 1st line technical support via phone, email, and other electronic communications for residential and SME broadband and telephone customers.
• Assist with configuration, troubleshooting, research, and service development for both residential and business customers.

Skills

Telephone support

Windows OS

Networking

Internet applications

Router setup

MAC OS

Communication skills

Availability

Tools

E-mail clients

Anti-virus software

Web browsers

Job description

Digiweb is a full-service communications provider. It provides broadband and telephone services to Residential and Business customers.

At Digiweb we are passionate about our people that we consider family - we deeply value creating a network of capabilities - we love being an empowering organisation.

We have huge career opportunities - our purpose is to recruit the best talent for our company and in turn provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organisation as we develop your career is your choice.

JOB PURPOSE:

1st line technical support (via phone, email, and other electronic communications) for our growing residential and SME broadband and telephone customer base.

PRIMARY DUTIES AND RESPONSIBILITIES:

Ideal applicants will have some relevant experience in a technical support role, or technology-related call centre environment.

Applicants should have experience working with both residential and business customers assisting with configuration, troubleshooting, research, and service development.

REQUIREMENTS AND EXPERIENCE:

• Telephone support experience preferred.
• Able to promptly answer support related email, phone calls (35-40 calls per day on average), and other electronic communications.
• Excellent knowledge of Windows Operating Systems.
• Excellent troubleshooting ability and good networking knowledge.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Proficient in Internet related applications such as E-Mail clients, Anti-virus software, and Web Browsers.
• Proficient in basic router setups - WAN configuration, wireless network configuration, & firewall / port forwarding configuration.
• Basic knowledge of MAC operating systems preferred.
• Proven ability to work on own initiative and develop skills and learning.
• Available within 4 weeks or less.

Location:

Dundalk (Hybrid - 2 days in office)

Position:

Fulltime

Benefits:

• Attractive Salary + Bonus
• Healthcare Contribution
• Company Pension
• Subsidised gym
• Subsidised Broadband
• Free Car Parking
• 24 days holidays
• Social Club
• Fantastic career opportunities