Level 1 Tech Support Agent

DIGIWEB; Dundalk; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Company Pension

Subsidised gym

Subsidised Broadband

Free Car Parking

24 days holidays

Social Club

Fantastic career opportunities

Bonus

Job summary

Digiweb is seeking a 1st line technical support adviser based in Dundalk for a hybrid role, assisting both residential and SME customers with broadband and telephone services. You will handle inquiries via phone, email and other electronic channels.

The successful candidate will have some tech-support experience, strong Windows knowledge, basic networking, and excellent communication skills. A supportive team offers opportunities for growth and development.

Qualifications

• Experience in a technical support or tech-driven call centre environment.
• Experience assisting both residential and SME customers with configuration, troubleshooting and service development.
• Strong Windows knowledge and basic networking skills are essential.

Responsibilities

• Provide 1st line technical support via phone, email and other electronic communications for residential and SME broadband and telephone customers.

Skills

Phone support

Email support

Windows OS

Networking basics

Router configuration

Communications

Mac OS basics

Self-motivation

Time management

Job description

• Location: Hybrid / Dundalk, Co. Louth, Ireland
• job type: Permanent / Full-time
• Sector and subsector: IT | Technical Support
• Salary: Negotiable salary

Digiweb is a full-service communications provider. It provides broadband and telephone services to Residential and Business customers.

At Digiweb we are passionate about our people that we consider family – we deeply value creating a network of capabilities - we love being an empowering organisation.

We have huge career opportunities – our purpose is to recruit the best talent for our company and in turn provide the best career opportunities to the brightest people. You could start working for us in the position we hire you in, and where you end up in our organisation as we develop your career is your choice.

JOB PURPOSE:1st line technical support (via phone, email, and other electronic communications) for our growing residential and SME broadband and telephone customer base.

PRIMARY DUTIES AND RESPONSIBILITIES:

Ideal applicants will have some relevant experience in a technical support role, or technology-related call centre environment.

Applicants should have experience working with both residential and business customers assisting with configuration, troubleshooting, research, and service development.

REQUIREMENTS AND EXPERIENCE:

• Telephone support experience preferred.
• Able to promptly answer support related email, phone calls (35-40 calls per day on average), and other electronic communications.
• Excellent knowledge of Windows Operating Systems.
• Excellent troubleshooting ability and good networking knowledge.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Proficient in basic router setups – WAN configuration, wireless network configuration, & firewall / port forwarding configuration.
• Basic knowledge of MAC operating systems preferred.
• Proven ability to work on own initiative and develop skills and learning.
• Available within 4 weeks or less.

Location: Dundalk (Hybrid - 2 days in office)

• Attractive Salary + Bonus
• Company Pension
• Subsidised gym
• Subsidised Broadband
• Free Car Parking
• 24 days holidays
• Social Club
• Fantastic career opportunities