Hybrid Tech Support Specialist – Customer Care

team.blue; Waterford; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Company healthcare scheme

Pension

Competitive holiday entitlement

Company enhanced sick pay

Employee Referral Scheme

Remote working options available on/af

Cycle to work scheme

Job summary

Hosting Ireland, part of team.blue, is seeking a Customer Support Technician to deliver essential customer service and technical assistance. The role operates on a hybrid model after initial training in Waterford, with two days in the office and three days remote.

You will handle queries, support billing, and upsell domains in a fast-paced environment. Initial training lasts three months at our Waterford offices, after which hybrid working begins.

Qualifications

• Commendable customer service experience.
• Excellent troubleshooting and diagnostic skills.
• Strong IT skills including with internet technologies.
• Clear written and verbal communication skills.
• Basic Understanding of network technologies – TCP/IP, DNS, etc.
• Maintain and elevate the company’s reputation for strict ethics while performing all responsibilities.
• Knowledge of cPanel, building websites and web design an advantage.

Responsibilities

• Dealing with front line customer technical support and billing queries via email and phone
• Make outbound calls to customers based on product profile and project-based lists produced by your line manager
• Upsell existing customers at point of service renewal
• Process overflow/cover for inbound sales queries by phone and email
• Work closely with the .IE Registry activity to upsell new domains and increase product attachment
• Process .IE domain registration applications and handing customers’ documentation
• Carrying out such tasks that are required to meet the needs of the business

Skills

Customer service

Troubleshooting

IT skills

Communication

Network basics

cPanel

Web design

Job description

Hosting Ireland, part of team.blue, is seeking a Customer Support Technician to deliver essential customer service and technical assistance. The role operates on a hybrid model after initial training in Waterford, with two days in the office and three days remote.

You will handle queries, support billing, and upsell domains in a fast-paced environment. Initial training lasts three months at our Waterford offices, after which hybrid working begins.