Hybrid IT Support Engineer - 1st/2nd Line, Windows & M365

Realtime Recruitment Limited; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Health allowance

24 days annual leave + 2 company days

Life assurance

Income protection

Learning and development support

Complimentary lunch and coffee

Bike to Work scheme

Discounted insurance

Sports and social club

Job summary

Realtime Recruitment Limited is partnering with a long-established Irish insurer to recruit an IT Support Engineer. You will deliver 1st and 2nd line end-user support onsite in Dublin 2 for six months, with a view to moving to a hybrid model thereafter.

You'll work across Windows 11, Microsoft 365, AD/Entra, DNS/DHCP, MDM, and security tools, joining a close-knit IT team handling end-user support, infrastructure and security projects.

Qualifications

• Experience troubleshooting Windows 11 and Microsoft 365 (Office 365, Exchange, Teams, OneDrive, SharePoint)
• Solid understanding of Active Directory, Microsoft Entra, DNS, DHCP, Group Policy and Exchange Online
• Experience with MDM and endpoint tools such as MS Intune, Microsoft Defender or Endpoint Central
• Exposure to backup, Citrix / Terminal Services and enterprise anti-virus technologies
• Experience deploying OS images and managing applications
• Strong communication skills and a real customer service focus
• A third-level IT qualification or relevant certifications and experience (e.g. MCSA, CompTIA A+/Network+)
• Financial services or insurance experience is a bonus

Responsibilities

• Providing 1st and 2nd level support across Windows, Microsoft 365 and core insurance applications
• Administering user accounts, systems access and the company telephone system
• Supporting end user hardware (laptops, desktops, mobile devices) and workplace tech such as printers, AV equipment, Wi‑Fi and access control
• Owning issues through to resolution on a busy helpdesk, using root‑cause analysis and ITIL practices
• Patching and upgrading operating systems, software and applications
• Maintaining endpoint security, including endpoint protection and MDM rollout
• Carrying out routine checks on backups, restoration testing, inventory and vulnerability management
• Working with security, infrastructure and application teams on escalations and projects
• Helping plan, test and roll out upgrades, new applications and hardware
• Giving users ad‑hoc training and guidance

Skills

Windows 11

Microsoft 365

Customer service

Communication

Education

Third-level IT qualification or relevant certifications (MCSA, CompTIA A+/Network+)

Tools

Active Directory

Microsoft Entra

DNS

DHCP

Group Policy

Exchange Online

Intune

Microsoft Defender

Endpoint Central

Citrix

Terminal Services

MDM

Job description

Realtime Recruitment Limited is partnering with a long-established Irish insurer to recruit an IT Support Engineer. You will deliver 1st and 2nd line end-user support onsite in Dublin 2 for six months, with a view to moving to a hybrid model thereafter.

You'll work across Windows 11, Microsoft 365, AD/Entra, DNS/DHCP, MDM, and security tools, joining a close-knit IT team handling end-user support, infrastructure and security projects.