Hybrid Service Centre Coordinator | Customer Ops Pro

Noel Recruitment Incorporated Ltd.; Dublin; Hybrid; EUR 34,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Complimentary breakfast items

Birthday half-day leave

Sports & Social Club

21 days annual leave

Job summary

Noel Recruitment Incorporated Ltd. in Ireland is seeking a Service Centre Coordinator to manage end-to-end coordination of customer repair and replacement services. The role connects customers, technicians, couriers and internal teams to ensure a smooth journey and on-time delivery.

The ideal candidate has 3+ years in customer service or operations, strong communication skills, and experience with CRM and MS Office. Hybrid working with on-site requirement.

Qualifications

• 3+ years in customer service, service coordination, operations, logistics or administration.
• Strong communication and relationship-building skills.
• Experience with CRM systems and Microsoft Office.

Responsibilities

• Manage customer repair and replacement cases from start to finish.
• Act as the main point of contact for customer queries, updates and escalations.
• Coordinate with technicians, couriers and internal teams to ensure timely service delivery.
• Monitor repair progress and resolve delays or service issues.
• Process customer payments and maintain accurate records.
• Maintain repair pricing and service information on customer-facing platforms.
• Produce basic operational reports and support continuous service improvements.
• Ensure compliance with company policies, quality standards and data protection requirements.

Skills

CRM systems

Microsoft Office

Customer service

Communication

Relationship-building

Job description

Noel Recruitment Incorporated Ltd. in Ireland is seeking a Service Centre Coordinator to manage end-to-end coordination of customer repair and replacement services. The role connects customers, technicians, couriers and internal teams to ensure a smooth journey and on-time delivery.

The ideal candidate has 3+ years in customer service or operations, strong communication skills, and experience with CRM and MS Office. Hybrid working with on-site requirement.