Hybrid Payment Operations Specialist

PTSB; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

PTSB is seeking a proactive Payments Operations professional to join our Dublin-based team. You will deliver high-quality payment processing, data entry and customer support across SEPA, SWIFT and related activities, within PSD and internal controls.

The role reports to the Assistant Manager and requires accuracy, collaboration and strong organisation. Based in St Stephens Green with hybrid options, you will play a key part in maintaining timely settlements and resolving payment exceptions while

Qualifications

• Ordinary Leaving Certificate with grades including English and Maths.
• Awareness of regulatory environment and importance of accurate payment processing.
• Strong time management and organisational skills with ability to multi-task.
• Exceptional attention to detail.
• Strong communication and interpersonal skills with collaboration.
• Proficiency in MS Excel and willingness to learn department programs.

Responsibilities

• Complete day-to-day payment processing, data entry and administrative duties accurately and efficiently across Payment Operations activities.
• Support the processing, monitoring and resolution of payment related activity across areas such as SEPA, SWIFT, FX, clearing and related operational work queues.
• Monitor payment cut-off times, file processing schedules, settlement timelines and operational queues to help ensure payments are progressed within agreed timeframes.
• Support the investigation and resolution of payment exceptions, including returned, rejected, delayed or unmatched payments, escalating where additional review or decision making is required.
• Respond to customer and internal payment queries through phone, email or written correspondence within required SLA's and agreed service standards.
• Maintain flexibility and a willingness to support new activities, process changes and operational priorities as required.

Skills

Attention to detail

Time management

Multitasking

Communication skills

Team collaboration

Education

Ordinary Leaving Certificate

Tools

MS Excel

Job description

PTSB is seeking a proactive Payments Operations professional to join our Dublin-based team. You will deliver high-quality payment processing, data entry and customer support across SEPA, SWIFT and related activities, within PSD and internal controls.

The role reports to the Assistant Manager and requires accuracy, collaboration and strong organisation. Based in St Stephens Green with hybrid options, you will play a key part in maintaining timely settlements and resolving payment exceptions while