Payment Specialist Advisor

PTSB; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

PTSB is seeking a proactive Payments Operations professional to join our Dublin-based team. You will deliver high-quality payment processing, data entry and customer support across SEPA, SWIFT and related activities, within PSD and internal controls.

The role reports to the Assistant Manager and requires accuracy, collaboration and strong organisation. Based in St Stephens Green with hybrid options, you will play a key part in maintaining timely settlements and resolving payment exceptions while

Qualifications

• Ordinary Leaving Certificate with grades including English and Maths.
• Awareness of regulatory environment and importance of accurate payment processing.
• Strong time management and organisational skills with ability to multi-task.
• Exceptional attention to detail.
• Strong communication and interpersonal skills with collaboration.
• Proficiency in MS Excel and willingness to learn department programs.

Responsibilities

• Complete day-to-day payment processing, data entry and administrative duties accurately and efficiently across Payment Operations activities.
• Support the processing, monitoring and resolution of payment related activity across areas such as SEPA, SWIFT, FX, clearing and related operational work queues.
• Monitor payment cut-off times, file processing schedules, settlement timelines and operational queues to help ensure payments are progressed within agreed timeframes.
• Support the investigation and resolution of payment exceptions, including returned, rejected, delayed or unmatched payments, escalating where additional review or decision making is required.
• Respond to customer and internal payment queries through phone, email or written correspondence within required SLA's and agreed service standards.
• Maintain flexibility and a willingness to support new activities, process changes and operational priorities as required.

Skills

Attention to detail

Time management

Multitasking

Communication skills

Team collaboration

Education

Ordinary Leaving Certificate

Tools

MS Excel

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

The Operations division provides an extensive range of support services to both customers and other divisions of PTSB. The guiding principles of the Operations Division are based around service quality, operational excellence, cost effectiveness and customer satisfaction. The successful applicant will report to the Assistant Manager of the Payment Operations Department and will support the delivery of high quality, accurate and timely payment services. The role will provide specialist payment processing and administrative support across key payment activities, ensuring customer and business requirements are met in line with procedures, service standards and regulatory obligations.

Your Responsibilities:

• Complete day-to-day payment processing, data entry and administrative duties accurately and efficiently across Payment Operations activities.
• Support the processing, monitoring and resolution of payment related activity across areas such as SEPA, SWIFT, FX, clearing and related operational work queues.
• Monitor payment cut-off times, file processing schedules, settlement timelines and operational queues to help ensure payments are progressed within agreed timeframes.
• Support the investigation and resolution of payment exceptions, including returned, rejected, delayed or unmatched payments, escalating where additional review or decision making is required.
• Apply a working understanding of payment flows, scheme timelines, reconciliations and customer impact when completing tasks or supporting payment related queries.
• Respond to customer and internal payment queries through phone, email or written correspondence within required SLA's and agreed service standards.
• Provide ongoing telephone and administrative support to customers and internal departments such as the call centre, fraud teams, branches and other business units.
• Support the Payment Operations Assistant Manager and team management by completing assigned tasks, preparing information and escalating issues where required.
• Ensure payments and related operational tasks are completed accurately and in line with PSD Regulations, Bank procedures and internal controls.
• Assist with compliance related requests, third party provider interactions and the preparation of MI or updates for management, as required.
• Identify, document and elevate processing exceptions, operational risks, customer impacts or control issues in line with agreed procedures.
• Support alerts flagged by AML monitoring processes and elevate potential sanctions or suspicious activity concerns through the appropriate channels.
• Assist with enhanced due diligence checks on higher risk customers or transactions, in line with procedures and guidance from Compliance and management.
• Work collaboratively with colleagues across Compliance, Legal, Operations and other internal stakeholders to support the resolution of payment and compliance related matters.
• Maintain flexibility and a willingness to support new activities, process changes and operational priorities as required.

Requirements:

• Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Maths)
• Awareness of the regulatory environment in which the Bank operates, with an understanding of the importance of accurate payment processing, controls and customer impact.
• Strong personal time management and organisation skills with ability to multi-task
• Exceptional attention to detail.
• Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
• Ability to demonstrate initiative and follow through on tasks.
• Strong command of MS Excel and other software systems & technical ability to learn department specific programs.

This is a permanent position based in PTSB's St.Stephens Green Dublin (Hybrid option available within the Republic Of Ireland Only)

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.