Hybrid ERP & API Support Analyst

MCS Group; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

€5,000 bonus

Hybrid work

Job summary

MCS Group in Dublin is partnering with an established business to recruit a Technical Application Support Analyst to investigate and resolve issues across ERP systems, business applications and client integrations.

You will diagnose faults, write SQL queries to trace data issues, test APIs with tools like Postman, and take ownership of incidents from report to resolution while keeping users informed throughout.

Hybrid working pattern includes three days in the Dublin office.

Qualifications

• ERP application support experience: practical experience investigating and resolving technical issues within an ERP environment.
• Strong SQL skills: confidence writing queries independently, including joins and subqueries, to diagnose faults and reconcile data.
• API testing and troubleshooting experience: hands-on experience identifying why integrations fail and using testing tools to investigate the cause.

Responsibilities

• Diagnosing technical faults across ERP systems, applications and connected services.
• Investigating failed transactions and data discrepancies using SQL queries.
• Testing and troubleshooting APIs using Postman or similar tools, reviewing requests, responses, payloads and authentication errors.
• Using application logs and database records to trace issues through interconnected systems.
• Taking ownership of incidents, keeping users informed and coordinating with developers and vendors where needed.
• Documenting root causes and fixes to help prevent recurring issues.

Skills

ERP applications support

SQL

API testing

Tools

Postman

Job description

MCS Group in Dublin is partnering with an established business to recruit a Technical Application Support Analyst to investigate and resolve issues across ERP systems, business applications and client integrations.

You will diagnose faults, write SQL queries to trace data issues, test APIs with tools like Postman, and take ownership of incidents from report to resolution while keeping users informed throughout.

Hybrid working pattern includes three days in the Dublin office.