Technical Application Support Analyst - ERP

MCS Group; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

€5,000 bonus

Hybrid work

Job summary

MCS Group in Dublin is partnering with an established business to recruit a Technical Application Support Analyst to investigate and resolve issues across ERP systems, business applications and client integrations.

You will diagnose faults, write SQL queries to trace data issues, test APIs with tools like Postman, and take ownership of incidents from report to resolution while keeping users informed throughout.

Hybrid working pattern includes three days in the Dublin office.

Qualifications

• ERP application support experience: practical experience investigating and resolving technical issues within an ERP environment.
• Strong SQL skills: confidence writing queries independently, including joins and subqueries, to diagnose faults and reconcile data.
• API testing and troubleshooting experience: hands-on experience identifying why integrations fail and using testing tools to investigate the cause.

Responsibilities

• Diagnosing technical faults across ERP systems, applications and connected services.
• Investigating failed transactions and data discrepancies using SQL queries.
• Testing and troubleshooting APIs using Postman or similar tools, reviewing requests, responses, payloads and authentication errors.
• Using application logs and database records to trace issues through interconnected systems.
• Taking ownership of incidents, keeping users informed and coordinating with developers and vendors where needed.
• Documenting root causes and fixes to help prevent recurring issues.

Skills

ERP applications support

SQL

API testing

Tools

Postman

Job description

MCS Group is partnering with an established business in Dublin to recruit a Technical Application Support Analyst. This is a hands‑on opportunity to investigate and resolve issues across ERP systems, business applications and client integrations.

If you enjoy getting into the backend, following transactions through systems and using SQL and API testing tools to work out why something has failed, this role will suit you.

(Hybrid - 3 days in office - Dublin)

The role

You'll support applications that underpin day-to-day business operations, with a particular focus on integrations between the organisation and its clients. You'll investigate issues from the initial report through to the underlying cause, working with internal teams and external partners to deliver a resolution.

Your responsibilities will include:

• Diagnosing technical faults across ERP systems, applications and connected services.
• Investigating failed transactions and data discrepancies using SQL queries.
• Testing and troubleshooting APIs using Postman or similar tools, reviewing requests, responses, payloads and authentication errors.
• Using application logs and database records to trace issues through interconnected systems.
• Taking ownership of incidents, keeping users informed and coordinating with developers and vendors where needed.
• Documenting root causes and fixes to help prevent recurring issues.

What you'll bring

The three essential requirements are:

• ERP application support experience: practical experience investigating and resolving technical issues within an ERP environment.
• Strong SQL skills: confidence writing queries independently, including joins and subqueries, to diagnose faults and reconcile data.
• API testing and troubleshooting experience: hands-on experience identifying why integrations fail and using testing tools to investigate the cause.

You'll be comfortable working beyond the application interface, examining logs, data and API responses. You should also be able to explain your findings clearly to colleagues with varying levels of technical knowledge.

Experience with REST/SOAP APIs, JSON/XML and live production support would be useful. Exposure to integration middleware, scripting or application monitoring tools would be an advantage.

Kindly note that no sponsorship is available for this position, Stamp 4 or EU Citizenship is required.

What's on offer

• Basic salary of up to €50,000, plus a €5,000 bonus.
• Permanent, full-time position.
• Hybrid working, with three days per week in the Dublin office.
• The opportunity to develop your technical knowledge across ERP applications, databases and client integrations.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs