ERP & Application Support Analyst — Hybrid Dublin

Nicoll Curtin; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Nicoll Curtin is partnering with a leading telecommunications organisation in Dublin to hire an Application Support Analyst on a permanent basis. The role focuses on supporting critical business applications, ERP systems and integrations, with responsibility for investigating production incidents, data flow analysis and issue resolution.

You will work with internal IT teams and vendors, applying SQL queries to validate data and support API and integration troubleshooting.

Qualifications

• Experience in Application Support, ERP Support or Systems Analysis.
• Hands-on ERP support experience is essential.

Responsibilities

• Support critical business applications, ERP systems and integrations.
• Investigate production incidents and application issues.
• Troubleshoot API, integration and data flow problems.
• Query databases using SQL to validate data and identify root causes.
• Collaborate with vendors and development teams to resolve issues.
• Manage incidents, service requests and changes through ITSM.
• Produce documentation and root cause analyses.
• Support access management and application security controls.

Job description

Nicoll Curtin is partnering with a leading telecommunications organisation in Dublin to hire an Application Support Analyst on a permanent basis. The role focuses on supporting critical business applications, ERP systems and integrations, with responsibility for investigating production incidents, data flow analysis and issue resolution.

You will work with internal IT teams and vendors, applying SQL queries to validate data and support API and integration troubleshooting.