Technical Application Support Analyst - ERP

MCS Group | Your Specialist Recruitment Consultancy; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Permanent, full-time

Dublin office

Job summary

MCS Group is partnering with an established Dublin business to recruit a Technical Application Support Analyst. You will support ERP systems, business applications and client integrations, diagnosing issues from initial report to underlying cause.

You’ll use SQL to investigate transactions, test APIs with Postman, and communicate findings clearly to both technical and non-technical colleagues. Hybrid working with three days in the Dublin office.

Qualifications

• ERP application support experience in a live business environment.
• Strong SQL skills with ability to write joins and subqueries.
• Hands-on API testing and troubleshooting experience.

Responsibilities

• Diagnose technical faults across ERP systems, applications and integrations.
• Investigate failed transactions using SQL queries and data reconciliation.
• Test and troubleshoot APIs with Postman or similar tools, reviewing requests and responses.
• Use logs and database records to trace issues through interconnected systems.
• Take ownership of incidents and coordinate with developers and vendors to resolve them.

Skills

SQL

API testing

ERP support

Tools

Postman

Job description

MCS Group is partnering with an established business in Dublin to recruit a Technical Application Support Analyst. This is a hands-on opportunity to investigate and resolve issues across ERP systems, business applications and client integrations.

If you enjoy getting into the backend, following transactions through systems and using SQL and API testing tools to work out why something has failed, this role will suit you.

Hybrid - 3 days in office - Dublin

The role

You’ll support applications that underpin day-to-day business operations, with a particular focus on integrations between the organisation and its clients. You’ll investigate issues from the initial report through to the underlying cause, working with internal teams and external partners to deliver a resolution.

Your responsibilities will include:

• Diagnosing technical faults across ERP systems, applications and connected services.
• Investigating failed transactions and data discrepancies using SQL queries.
• Testing and troubleshooting APIs using Postman or similar tools, reviewing requests, responses, payloads and authentication errors.
• Using application logs and database records to trace issues through interconnected systems.
• Taking ownership of incidents, keeping users informed and coordinating with developers and vendors where needed.
• Documenting root causes and fixes to help prevent recurring issues.

What you’ll bring

The three essential requirements are:

• ERP application support experience: practical experience investigating and resolving technical issues within an ERP environment.
• Strong SQL skills: confidence writing queries independently, including joins and subqueries, to diagnose faults and reconcile data.
• API testing and troubleshooting experience: hands-on experience identifying why integrations fail and using testing tools to investigate the cause.

You'll be comfortable working beyond the application interface, examining logs, data and API responses. You should also be able to explain your findings clearly to colleagues with varying levels of technical knowledge.

Experience with REST/SOAP APIs, JSON/XML and live production support would be useful. Exposure to integration middleware, scripting or application monitoring tools would be an advantage.

Kindly note that no sponsorship is available for this position, Stamp 4 or EU Citizenship is required.

What's on offer

• Basic salary of up to €50,000, plus a €5,000 bonus.
• Permanent, full-time position.
• Hybrid working, with three days per week in the Dublin office.
• The opportunity to develop your technical knowledge across ERP applications, databases and client integrations.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments