Application Support Analyst

Nicoll Curtin; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Nicoll Curtin is partnering with a leading telecommunications organisation in Dublin to hire an Application Support Analyst on a permanent basis. The role focuses on supporting critical business applications, ERP systems and integrations, with responsibility for investigating production incidents, data flow analysis and issue resolution.

You will work with internal IT teams and vendors, applying SQL queries to validate data and support API and integration troubleshooting.

Qualifications

• Experience in Application Support, ERP Support or Systems Analysis.
• Hands-on ERP support experience is essential.

Responsibilities

• Support critical business applications, ERP systems and integrations.
• Investigate production incidents and application issues.
• Troubleshoot API, integration and data flow problems.
• Query databases using SQL to validate data and identify root causes.
• Collaborate with vendors and development teams to resolve issues.
• Manage incidents, service requests and changes through ITSM.
• Produce documentation and root cause analyses.
• Support access management and application security controls.

Job description

We're currently partnering with a leading telecommunications organisation seeking an Application Support Analyst to join their IT team on a permanent basis.

This is a hands-on role focused on supporting critical business applications, ERP systems and integrations that underpin day-to-day operations. You'll investigate production issues, analyse data flows, troubleshoot integrations, and work closely with internal technical teams and third-party vendors to deliver effective solutions.

• Permanent / €50k + 10% bonus
• Dublin / Hybrid (3 days on-site per week)
• Must hold a full Irish driving licence and have access to a car
• Must have Stamp1G / Stamp4 / EU Passport / Irish citizenship

What You'll Be Doing

• Supporting business-critical applications, ERP systems and integrations.
• Investigating and resolving production incidents and application issues.
• Troubleshooting API, integration and data flow problems across multiple systems.
• Querying databases using SQL to validate data and identify root causes.
• Working with vendors and development teams to resolve complex technical issues.
• Managing incidents, service requests and changes through an ITSM platform.
• Producing documentation, knowledge articles and root cause analyses.
• Supporting access management and application security controls.

What We're Looking For

• Experience in Application Support, ERP Support, Systems Analysis or a similar technical support role.
• Hands-on experience supporting an ERP platform is essential, with Infor M3 / Infor CloudSuite experience highly desirable.
• Strong troubleshooting and problem-solving skills within live production environments.
• Practical SQL experience for querying and investigating application issues.
• Experience testing APIs using tools such as Postman.
• Understanding of integrations, web services, data flows and system interfaces.
• Familiarity with ITIL processes including Incident, Problem and Change Management.
• Strong communication skills with the ability to work across technical and non-technical teams.

If you're someone who enjoys digging into technical issues, tracing transactions across multiple systems, and getting to the root cause of complex application problems, we'd love to hear from you.