Hybrid Energy Services Admin – Dublin, Customer Care

SSE; Ireland; Hybrid; EUR 34,000 - 44,000; Full time

Job summary

SSE is seeking an Energy Services Admin to join our Dublin office, providing administrative and technical support to customers, engineers and colleagues while ensuring that customer expectations are met and procedures are followed. The role is permanent and full-time with a hybrid work pattern.

You will monitor our internal database, manage correspondence, schedule appointments, liaise with suppliers to secure parts at best prices, and compile weekly/monthly reports to track outstanding jobs and

Qualifications

• Demonstrable administrative experience with excellent working knowledge of Microsoft Office – Word, Access, Excel, Outlook
• Strong communication skills and the ability to ensure a consistently high level of customer care and satisfaction
• Knowledge of SEAI grant management
• Ability to build and maintain strong working relationships with stakeholders (suppliers, engineers etc)

Responsibilities

• Monitor our internal database to ensure all information is accurate and up to date at all times
• Handle all correspondence (emails, letters, inbound and outbound calls) with customers / sales agents / engineers according to specific requests
• Schedule appointments with customers and monitor the engineers’ daily / weekly / monthly schedule to ensure appointments are met as agreed
• Liaise with suppliers to get the best price for the customer and the company, and to order parts, ensuring delivery to the engineer in a timely manner
• Compile and update weekly / monthly reports to ensure all outstanding jobs and queries are dealt with appropriately and efficiently

Skills

Communication skills

Customer care

Stakeholder management

Administrative experience

Tools

Microsoft Office

Word

Excel

Outlook

Access

Job description

SSE is seeking an Energy Services Admin to join our Dublin office, providing administrative and technical support to customers, engineers and colleagues while ensuring that customer expectations are met and procedures are followed. The role is permanent and full-time with a hybrid work pattern.

You will monitor our internal database, manage correspondence, schedule appointments, liaise with suppliers to secure parts at best prices, and compile weekly/monthly reports to track outstanding jobs and