Energy Services Administrator

SSE; Ireland; Hybrid; EUR 34,000 - 44,000; Full time

Job summary

SSE is seeking an Energy Services Admin to join our Dublin office, providing administrative and technical support to customers, engineers and colleagues while ensuring that customer expectations are met and procedures are followed. The role is permanent and full-time with a hybrid work pattern.

You will monitor our internal database, manage correspondence, schedule appointments, liaise with suppliers to secure parts at best prices, and compile weekly/monthly reports to track outstanding jobs and

Qualifications

• Demonstrable administrative experience with excellent working knowledge of Microsoft Office – Word, Access, Excel, Outlook
• Strong communication skills and the ability to ensure a consistently high level of customer care and satisfaction
• Knowledge of SEAI grant management
• Ability to build and maintain strong working relationships with stakeholders (suppliers, engineers etc)

Responsibilities

• Monitor our internal database to ensure all information is accurate and up to date at all times
• Handle all correspondence (emails, letters, inbound and outbound calls) with customers / sales agents / engineers according to specific requests
• Schedule appointments with customers and monitor the engineers’ daily / weekly / monthly schedule to ensure appointments are met as agreed
• Liaise with suppliers to get the best price for the customer and the company, and to order parts, ensuring delivery to the engineer in a timely manner
• Compile and update weekly / monthly reports to ensure all outstanding jobs and queries are dealt with appropriately and efficiently

Skills

Communication skills

Customer care

Stakeholder management

Administrative experience

Tools

Microsoft Office

Word

Excel

Outlook

Access

Job description

Base Location: You'll be expected to spend 50% of your working week in our Dublin office

Salary: €34,300 - €43,700 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent Full Time Flexible First options available

The role

We’re looking for someone to join our Energy Services Admin team in Dublin. You’ll provide administrative and technical support to customers, engineers and colleagues, ensuring customer expectations are met, whilst adhering to company procedures / timescales.

You will

• monitor our internal database to ensure all information is accurate and up to date at all times
• ensure all correspondence (emails, letters, inbound and outbound calls) with customers / sales agents / engineers etc is dealt with according to specific requests
• schedule appointments with customers and monitor the engineers’ daily / weekly / monthly schedule, to ensure that all appointments are arranged in the most effective way so that each appointment is met as agreed
• liaise with various suppliers to get the best price for the customer and the company, and to order parts, ensuring they are delivered to the engineer in a timely manner
• compile and update weekly / monthly reports to ensure that all outstanding jobs, queries etc are dealt with appropriately and efficiently

You have

• demonstrable administrative experience with an excellent working knowledge of Microsoft Office – Word, Access, Excel, Outlook
• strong communication skills and the ability to ensure a consistently high level of customer care and satisfaction
• knowledge of SEAI grant management
• the ability to build and maintain strong working relationships with stakeholders (suppliers, engineers etc)

About SSE

SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSE Energy Customer Solutions serves over 1.3 million households and businesses across the UK and Ireland. We help our customers accelerate their clean energy ambitions/play their part in the clean energy transition by providing energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.