Part-Time Tech Support Admin — Hybrid, Dublin (20h/wk)

Cpl; Dublin; Hybrid; EUR 21,000 - 30,000; Part time

Job summary

CPL is seeking a highly organized Technical Support Administrator for a part-time, 6-month contract in Ireland. The role is 20 hours per week, 9am-1pm, Monday to Friday, with a hybrid setup requiring 2 days in the Dublin office.

You will support Technical Service operations, handling quotations, orders, field service cases and reports. Ideal candidates have administrative or customer service experience, strong attention to detail, and familiarity with SAP or ServiceMax is a plus.

Qualifications

• Administrative or customer service experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and follow processes accurately.
• Excellent communication and customer service skills.
• Experience with SAP desirable.
• Experience using ServiceMax would be an advantage.

Responsibilities

• Create and issue quotations through our internal system (ServiceMax) for follow-up work arising from engineer visits, and forward quotations to the relevant stakeholders.
• Obtain customer purchase order commitments and accurately input information into the system to support processing and follow-up of repair estimates.
• Create, process, and close field service cases relating to infusion and Avitum device maintenance contracts and warranties.
• Ensure all required documentation is uploaded and complete, escalating any gaps or issues to management as appropriate.
• Generate and distribute service reports to customers, supporting a best-in-class customer experience.
• Maintain accurate records and ensure timely completion of administrative activities associated with field service operations.

Skills

Administrative experience

Customer service

Technical support

Attention to detail

Organizational skills

Communication skills

Tools

SAP

ServiceMax

Job description

CPL is seeking a highly organized Technical Support Administrator for a part-time, 6-month contract in Ireland. The role is 20 hours per week, 9am-1pm, Monday to Friday, with a hybrid setup requiring 2 days in the Dublin office.

You will support Technical Service operations, handling quotations, orders, field service cases and reports. Ideal candidates have administrative or customer service experience, strong attention to detail, and familiarity with SAP or ServiceMax is a plus.