Hybrid Dublin: Senior SaaS Account Growth Manager

Output Sports; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Output Sports is seeking a Senior Account Manager in Dublin to own and scale a portfolio of customers from onboarding through renewal and expansion. You will lead engagement strategies, leverage segmentation, and drive adoption and retention across a growing SaaS platform.

You will work closely with the Director of Sports Science to turn ideas into repeatable account-management processes, balance renewal risk, and identify upsell opportunities, contributing to revenue growth and customer value.

Qualifications

• 4+ years in SaaS/account management
• Proven retention and upsell record
• Experience building scalable account processes
• CRM usage and data-driven outreach

Responsibilities

• Develop scalable account management approach with leadership
• Review processes, identify gaps, and lead improvements from proposal to implementation
• Create segmentation and engagement plans to drive adoption, retention, and expansion
• Build sequences and playbooks for onboarding, trials, renewals
• Identify opportunities for automation and measure impact on engagement and revenue
• Own renewals and target retention and upsell
• Maintain renewal forecasts and expansion pipeline in HubSpot
• Collaborate with Support, Product, Marketing and Sales to resolve challenges and turn insights into improvements

Skills

Account management

Retention targets

Upsell/cross-sell

CRM workflows

Segmentation & engagement

Stakeholder communication

Education

Degree in Sports Science

Tools

HubSpot CRM

Job description

Output Sports is seeking a Senior Account Manager in Dublin to own and scale a portfolio of customers from onboarding through renewal and expansion. You will lead engagement strategies, leverage segmentation, and drive adoption and retention across a growing SaaS platform.

You will work closely with the Director of Sports Science to turn ideas into repeatable account-management processes, balance renewal risk, and identify upsell opportunities, contributing to revenue growth and customer value.