Hybrid Customer Operations Associate | Drive Impact

ESB; Dublin; Híbrido; EUR 34 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous Pension

Staff well-being programmes

Parental leave entitlements

Resumo da oferta

Electric Ireland is seeking a Customer Operations professional based at Swift Square, Santry, Co. Dublin. The role covers invoicing, customer account registration, and maintaining data integrity to support excellent service for customers across Ireland.

You will join a team focused on continuous improvement and delivering great customer experiences, with hybrid working and attendance at the workplace at least two days per week.

Qualificações

• Minimum 12 months experience in a customer care role.
• Excellent verbal and written communication skills in English.
• Strong problem solving & communication skills.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.

Responsabilidades

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process.
• Driving ongoing process efficiency & customer service improvement.

Conhecimentos

Customer care

Communication

Problem solving

Planning & Organisational

Data-driven decisions

Formação académica

Third level qualification

Ferramentas

Excel

SAP

Descrição da oferta de emprego

Electric Ireland is seeking a Customer Operations professional based at Swift Square, Santry, Co. Dublin. The role covers invoicing, customer account registration, and maintaining data integrity to support excellent service for customers across Ireland.

You will join a team focused on continuous improvement and delivering great customer experiences, with hybrid working and attendance at the workplace at least two days per week.