Customer Operations Team Member

ESB; Dublin; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Generous Pension

Staff well-being programmes

Parental leave entitlements

Job summary

Electric Ireland is seeking a Customer Operations professional based at Swift Square, Santry, Co. Dublin. The role covers invoicing, customer account registration, and maintaining data integrity to support excellent service for customers across Ireland.

You will join a team focused on continuous improvement and delivering great customer experiences, with hybrid working and attendance at the workplace at least two days per week.

Qualifications

• Minimum 12 months experience in a customer care role.
• Excellent verbal and written communication skills in English.
• Strong problem solving & communication skills.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.

Responsibilities

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process.
• Driving ongoing process efficiency & customer service improvement.

Skills

Customer care

Communication

Problem solving

Planning & Organisational

Data-driven decisions

Education

Third level qualification

Tools

Excel

SAP

Job description

Position Description

Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more.

Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more. You’ll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland.

Key Responsibilities

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process.
• Driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer.

Experience and Qualifications

• Minimum 12 months experience in a customer care role.
• Excellent verbal and written communication skills in English.
• Strong problem solving & communication skills.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
• Result driven with a strong work ethic and a “can-do” attitude.
• Business acumen and data driven decision making.
• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office enviornment.
• Experience in MS Office packages in particular Excel.

Desirable

• Proficiency in the use of SAP or equivalent.
• Customer Care Qualification and/or IT Qualification.
• Third level qualification.

Location

This position will be based Swift Square, Santry, Co. Dublin. Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Customer Operations Team Lead

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,500 - €40,200 per annum (depending on experience)

Closing Date

20th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role. The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.