Customer Operations Team Member

Electricity Supply Board; Dublin; Hybrid; EUR 34,000 - 40,000; Full time

Job summary

Electric Ireland, part of ESB, seeks a Customer Care professional to issue invoices, manage customer accounts and support KPI delivery in a hybrid Dublin role.

The ideal candidate has 12 months in customer care, strong English communication and Excel/SAP experience, with a proactive, data-driven mindset. Hybrid working with two in-person days weekly is available.

Qualifications

• 12 months experience in a customer care role.
• Excellent verbal and written communication skills in English.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
• Result driven with a strong work ethic and a “can-do” attitude.
• Business acumen and data driven decision making.
• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office environment.
• Experience in MS Office packages in particular Excel.
• Proficiency in the use of SAP or equivalent.
• Customer Care Qualification and/or IT Qualification.

Responsibilities

• Ensure accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting and analysis as required.
• Manage registration of customer accounts in Electric Ireland database.
• Maintain integrity of the customer database.
• Collaborate to identify and implement Continuous Customer Improvement processes.
• Drive ongoing process efficiency and customer service improvement.
• Provide excellence in customer service delivery and support prompt resolution of customer issues.

Skills

Customer care experience

Excellent communication skills

Ability to work in dynamic environment

Autonomy and accountability

Business acumen and data-driven

Planning and organisational skills

Excel proficiency

Education

Customer Care Qualification and/or IT Qualification

Tools

Excel

SAP

Job description

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Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more.

You’ll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland.

Key Responsibilities

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process.
• Driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer.

Experience and Qualifications

• Minimum 12 months experience in a customer care role.
• Excellent verbal and written communication skills in English.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
• Result driven with a strong work ethic and a “can-do” attitude.
• Business acumen and data driven decision making.
• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office environment.
• Experience in MS Office packages in particular Excel.
• Proficiency in the use of SAP or equivalent.
• Customer Care Qualification and/or IT Qualification.

Location

This position will be based Swift Square, Santry, Co. Dublin.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaborationat least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Customer Operations Team Lead

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,500 - €40,200 per annum (depending on experience)

Closing Date

2nd November 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate willbe requiredtoevidencetheir right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.