Hybrid Customer Experience Specialist

Codex Office Solutions; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Salary DOE

23 Days Annual Leave + Holidays

Hybrid working

Company pension

Educational assistance

Onsite gym

Staff parking

Great Place to Work

Job summary

Codex Office Solutions is seeking a Customer Service Representative to manage inbound/outbound calls and emails, resolving orders, quotes and post-sales queries. You will liaise with internal teams and vendors to ensure speedy, accurate responses and maintain high CSAT scores.

The role supports a best-in-class service model with a flexible, hybrid working option and access to company benefits. A 1-2 year customer service background is desired, with strong communication and time-management skills.

Qualifications

• 1-2 years customer service experience required.
• Strong communication skills, active listening and the ability to communicate clearly.
• Ability to solve problems and escalate where needed.
• Ability to manage time and prioritise.
• Able to work individually and within a team.

Responsibilities

• Manage a high volume of inbound and outbound calls & emails.
• Handle various types of customer queries (orders, quotes, post-sales).
• Coordinate with internal teams and vendors to resolve queries.
• Aim to meet or exceed department targets and KPIs (CSAT, CES, email closure).
• Follow company communications guidelines and procedures.

Skills

Customer service

Communication

Time management

Job description

Codex Office Solutions is seeking a Customer Service Representative to manage inbound/outbound calls and emails, resolving orders, quotes and post-sales queries. You will liaise with internal teams and vendors to ensure speedy, accurate responses and maintain high CSAT scores.

The role supports a best-in-class service model with a flexible, hybrid working option and access to company benefits. A 1-2 year customer service background is desired, with strong communication and time-management skills.