Customer Support Specialist — Hybrid, Perks & Growth

Codex; Dublin; Hybrid; EUR 29,000 - 36,000; Full time

Benefits offered by this job

23 Days Annual Leave + Public Holidays

On Site Free Gym Access

Flexible and Hybrid Working Options

Company Pension Scheme with Life Ass

Educational Assistance Program

Colleague Reward & Recognition

Onsite canteen with coffee

Job summary

Codex, established in 1979 and a market leader in office supplies across Ireland, is hiring a Customer Service Representative. Reporting to the Customer Service Team Leader, you will manage customer queries via calls and emails, acting as a customer advocate with strong communication and problem-solving skills.

You will handle high volumes, coordinate with internal teams and vendors, and strive to meet KPIs such as CSAT and CES.

Qualifications

• 1–2 years customer service experience required.
• Strong communication skills including active listening.
• Ability to resolve issues and escalate when needed.
• Able to work independently and in a team.

Responsibilities

• Manage a high volume of inbound and outbound calls & emails.
• Handle various types of customer queries (orders, quotes, post sales).
• Coordinate with internal departments and vendors to resolve queries.
• Aim to meet department targets and KPIs (CSAT, CES, email closure rate).
• Follow company communications guidelines and procedures.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Job description

Codex, established in 1979 and a market leader in office supplies across Ireland, is hiring a Customer Service Representative. Reporting to the Customer Service Team Leader, you will manage customer queries via calls and emails, acting as a customer advocate with strong communication and problem-solving skills.

You will handle high volumes, coordinate with internal teams and vendors, and strive to meet KPIs such as CSAT and CES.