Hotel Operations Leader — Guest Experience & Growth

Windward Management Ltd; Dublin; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Meals on duty (breakfast, lunch &diner

Discounted Stays & Dining for Friends/

Employee Rewards & Recognition

Resumo da oferta

The Fleet Hotel, operated by Windward Management, is seeking an experienced Operations Manager to oversee daily hotel operations, coordinate departments, and drive guest satisfaction and profitability.

You will lead front office, housekeeping, F&B, maintenance, and guest services; manage budgets, SOPs, and staff development while collaborating with sales and marketing to maximize occupancy.

Qualificações

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in hotel operations or management roles.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.

Responsabilidades

• Oversee daily operations across all hotel departments including front office, housekeeping, F&B, maintenance, and guest services.
• Monitor staffing levels and ensure adequate coverage in all areas.
• Oversee inventory management, procurement, and supplies to ensure seamless operations.
• Implement and maintain SOPs to uphold service quality and consistency.

Conhecimentos

Leadership

Communication

Problem solving

Team management

Customer service

Formação académica

Bachelor’s degree in Hospitality Management

Business Administration

Related field

Ferramentas

PMS

POS

Descrição da oferta de emprego

The Fleet Hotel, operated by Windward Management, is seeking an experienced Operations Manager to oversee daily hotel operations, coordinate departments, and drive guest satisfaction and profitability.

You will lead front office, housekeeping, F&B, maintenance, and guest services; manage budgets, SOPs, and staff development while collaborating with sales and marketing to maximize occupancy.