Front Office Manager

3D Personnel; Galway; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and development

Career progression within a growing_hh

Job summary

3D Personnel is recruiting an experienced Front Office Manager for a well-established hotel in Galway. You will lead the Front Office team, drive guest service excellence, and work with other departments to ensure seamless check-in, check-out and guest satisfaction.

The role demands strong leadership, commercial awareness and the ability to manage operations in a busy hotel environment. Fluent English is required; Irish work rights essential.

Qualifications

• Experience leading Front Office teams in a hotel environment.
• Proven ability to deliver outstanding guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Ensure exceptional guest service standards are maintained at all times.
• Oversee smooth and efficient check-in and check-out procedures.
• Build a customer-focused culture and lead by example.
• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
• Monitor and maintain the accuracy of guest and booking information within hotel systems.
• Respond to guest feedback and implement improvements where required.
• Maximise room revenue through effective yield management and occupancy strategies.
• Support sales initiatives, group bookings, and promotional activities.
• Prepare departmental reports and monitor performance metrics.
• Recruit, train, mentor, and develop Front Office team members.
• Manage staff rotas in line with business requirements.
• Conduct performance reviews and support ongoing staff development.
• Attend management meetings and contribute to operational projects.
• Provide Duty Manager cover when required.
• Ensure full compliance with Health & Safety, Security, and Company policies.

Skills

Leadership

Guest Service

People Management

Communication

Organisational skills

Tools

OPERA PMS

Job description

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway.

This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience.

The Role

As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands‑on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success.

Key Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Ensure exceptional guest service standards are maintained at all times.
• Oversee smooth and efficient check‑in and check‑out procedures.
• Build a customer‑focused culture and lead by example.
• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
• Monitor and maintain the accuracy of guest and booking information within hotel systems.
• Respond to guest feedback and implement improvements where required.
• Maximise room revenue through effective yield management and occupancy strategies.
• Support sales initiatives, group bookings, and promotional activities.
• Prepare departmental reports and monitor performance metrics.
• Recruit, train, mentor, and develop Front Office team members.
• Manage staff rotas in line with business requirements.
• Conduct performance reviews and support ongoing staff development.
• Attend management meetings and contribute to operational projects.
• Provide Duty Manager cover when required.
• Ensure full compliance with Health & Safety, Security, and Company policies.

About You

You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences.

Requirements

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
• Strong leadership and people management experience.
• Excellent customer service and guest relations skills.
• Strong organisational and time management abilities.
• Commercial awareness with an understanding of hotel revenue and budgeting.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.
• Ability to work in a fast‑paced hospitality environment.

What's on Offer?

• Competitive salary package
• Ongoing training and development opportunities
• Opportunity to join a successful and supportive hotel management team
• Career progression within a growing hospitality business

Please note: Applicants must have the legal right to work in Ireland.

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