General Manager

HYDE Bar & Restaurant; Galway; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Career progression

Job summary

HYDE Hotel in Galway City Centre is seeking a General Manager to lead the property’s strategy, guest experience, and financial performance. You will balance room revenue with strong F&B execution across HYDE Bar & Restaurant, Jekyll, and Wylde Café, while maintaining brand standards and owner relationships.

The role requires 3–5+ years in senior hotel management, proven P&L ownership, and the ability to inspire multi-disciplinary teams in a fast-paced city‑centre environment.

Qualifications

• Significant senior hotel management experience (GM or senior Operations Manager).
• Proven track record of delivering room revenue and profitability.
• Experience in standalone bars and busy city‑centre venues, events, and multi-outlet operations.

Responsibilities

• Provide leadership across HYDE Hotel and outlets to drive revenue growth and guest experience.
• Own the hotel’s P&L and lead commercial, marketing, and distribution strategies.
• Oversee rooms operations, front desk, reservations, and guest communications.
• Direct F&B operations across HYDE Bar & Restaurant, Jekyll, and Wylde Café with integrated commercial plans.
• Maximise revenue from events and functions at Jekyll, maintaining quality and reliability.
• Collaborate with marketing and community partners to grow brand presence in Galway.
• Manage financial controls, budgeting, procurement, and cost containment.
• Ensure compliance with safety, licensing, and quality standards across departments.

Skills

Leadership

P&L management

Revenue management

Guest service

Team development

Strategic thinking

Education

Hotel management degree

Job description

Job Title: General Manager

Location: HYDE Hotel, Galway City Centre

Reports to: Chief Operations Officer

Overview of HYDE Hotel

HYDE Hotel is a 4-star, 69-bedroom boutique property in the heart of Galway City. The hotel combines high-quality accommodation with a distinctive, design-led food & beverage offering:

• HYDE Bar & Restaurant – a high-energy, standalone-style venue with its own entrance and strong local identity (not a traditional “hotel bar”).
• Jekyll – a flexible function and events space for up to 90 guests, also used as a restaurant extension on busy evenings.
• Wylde Café – a contemporary café with its own street entrance and strong daytime trade.

While the hotel’s F&B outlets are prominent and brand-defining, rooms are the core profit driver, and the successful candidate must balance a strong revenue and rooms-focus with excellence in F&B and guest experience.

Role Purpose

To take full responsibility for the leadership, strategic direction, and profitable operation of HYDE Hotel, ensuring:

• Consistently strong room revenue and profitability
• High-quality guest experience across all outlets
• Effective brand positioning of HYDE Bar, Jekyll, and Wylde Café
• Strong owner and stakeholder satisfaction
• A motivated, high-performing team and a culture of continuous improvement

Key Responsibilities

1. Leadership & People Management

• Lead, motivate, and develop the hotel’s management team.
• Create a positive, accountable, and performance‑driven culture.
• Oversee recruitment, training, and retention to ensure high standards and low staff turnover.
• Ensure compliance with HR policies, employment law, and company standards.

2. Commercial & Revenue Management

• Own the hotel’s P&L and deliver agreed revenue, GOP, and EBITDA targets.
• Work closely with revenue management and sales/marketing teams to optimise:
• Average Daily Rate (ADR)
• Occupancy
• RevPAR and overall room profitability
• Drive strategies for room sales across all channels: direct, OTA, corporate, groups, and tour series.
• Ensure appropriate rate and inventory management in line with market demand and brand positioning.

3. Rooms & Guest Experience

• Maintain consistently high standards in rooms (presentation, cleanliness, maintenance, amenities).
• Ensure effective front office operations, reservations, and guest communications.
• Monitor guest feedback (online reviews, surveys, direct feedback) and implement improvements.
• Champion a guest‑centric culture; ensure issues are resolved quickly and professionally.

4. Food & Beverage Operations

• Oversee HYDE Bar & Restaurant, Jekyll, and Wylde Café as distinct but integrated outlets.
• Ensure each outlet has a clear concept, target market, and commercial plan.
• Optimise revenue and profitability from F&B, including:
• Menu engineering and pricing
• Beverage and cocktail strategy
• Promotions, events, and local collaborations
• Drive service standards, consistency, and atmosphere suited to a busy city‑centre operation.

5. Events & Functions (Jekyll)

• Maximise revenue from private events, corporate functions, and special occasions in Jekyll.
• Ensure effective coordination between sales, events, kitchen, and service teams.
• Maintain a strong reputation for quality, reliability, and flexibility in event delivery.

6. Brand, Marketing & Community

• Ensure HYDE Hotel and its outlets are positioned as leading venues in Galway city.
• Collaborate with marketing to drive brand awareness, social media presence, and local PR.
• Build and maintain strong relationships with local businesses, tourism bodies, and community stakeholders.

7. Financial Management & Controls

• Work with the Group Finance Team to report on budgets, forecasts, and monthly performance.
• Control costs across payroll, purchasing, utilities, and overheads without compromising standards.
• Ensure robust financial controls, stock management, and loss prevention are in place.

8. Compliance, Safety & Standards

• Ensure full compliance with all legal and regulatory requirements, including:
• Health & Safety
• Food Safety & HACCP
• Fire Safety
• Licensing laws
• Maintain brand and quality standards across all departments.
• Oversee property maintenance and asset protection, ensuring the hotel remains in excellent condition.

Candidate Profile

Experience

• Significant experience (typically 3–5+ years) in a senior hotel management role (GM or senior Operations Manager), ideally in a 4-star city‑centre or boutique property.
• Proven track record of delivering strong room revenue and profitability.
• Strong background in F&B operations, ideally with experience in:
• Standalone‑style bars and restaurants
• Busy city‑centre venues
• Event/function business
• Demonstrated success in leading and developing multi‑disciplinary teams.

Skills & Competencies

• Strong commercial acumen and P&L management skills.
• Excellent understanding of revenue management, distribution channels, and pricing strategies.
• High level of guest focus with strong service and quality standards.
• Exceptional leadership, communication, and people‑management skills.
• Ability to balance strategic thinking with hands‑on operational presence.
• Comfortable working in a fast‑paced, high‑energy environment with multiple outlets.
• Strong organisational skills and attention to detail.

Personal Attributes

• Confident, visible leader with a collaborative approach.
• Adaptable and resilient, with a calm, solutions‑focused attitude.
• Creative and commercially minded, able to identify and act on new opportunities.
• Strong alignment with the style and personality of HYDE Hotel and its outlets.

Package

• Competitive salary and performance‑related bonus
• Benefits commensurate with a senior leadership role
• Opportunities for career progression within the wider group